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- Tasks: Engage with clients daily, manage security incidents, and enhance service delivery.
- Company: Join a leading consultancy in the UK focused on cybersecurity solutions.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping the future of cybersecurity while making a real impact.
- Qualifications: Experience in SOC environments and Microsoft security certifications are essential.
- Other info: This role is perfect for those passionate about cybersecurity and client relationships.
The predicted salary is between 36000 - 60000 £ per year.
Peaple Talent have partnered with a brilliant consultancy in the UK looking to recruit a Cyber Security Service Delivery Manager on a full-time permanent basis. Our client is located in the South West of England, but are looking to hire remotely due to the client facing element of this role. If you are enthusiastic about cybersecurity and skilled at cultivating meaningful client relationships, this would be a suitable role for you.
Our client is seeking a Technical Service Delivery Manager who can guide their clients towards enhanced security practices, maximize the value of their offerings, and bring clarity to intricate challenges. They’re looking for someone with a background in cybersecurity operations, excellent interpersonal abilities and a growth mindset. Someone eager to contribute to the ongoing evolution of both their technical solutions and service delivery.
Key Responsibilities:- Take full ownership of the day-to-day operational engagement with clients, maintaining consistent dialogue and delivering regular service updates.
- Work alongside the sales team to help retain existing clients by supporting the renewal process for CSOC contracts.
- Handle investigations into potential security events, generate incident reports, and resolve client concerns ensuring corrective measures are actioned to reduce further risk.
- Develop and maintain internal technical documentation to streamline operational workflows.
- Support service teams by troubleshooting and resolving operational challenges as they arise.
- Facilitate the onboarding of new clients, learning about their operations, associated risk landscapes, and offering close support during the early stages of service adoption.
- Serve as the voice of the customer within the business, ensuring their expectations are understood and consistently met.
- Contribute to comprehensive customer reporting, including analysis of service performance, threat detection trends, investigation outcomes, and related metrics such as SLAs, ingestion data, and vulnerability findings.
- Collaborate with engineering to identify opportunities for service enhancement and implement technical upgrades.
- Provide expert-level guidance to clients, helping to optimize their use of our client’s services.
- Solid grasp of Security Operations Centre (SOC) environments, including practical use of SIEM and SOAR tools for identifying and responding to cyber threats.
- Possession of Microsoft Security certifications or equivalent professional experience demonstrating deep technical capability.
- A keen interest in current cybersecurity developments, with awareness of emerging threats, attacker techniques, and known vulnerabilities.
- Working knowledge of industry recognized frameworks such as MITRE ATT&CK, and an understanding of key compliance requirements including ISO 27001 and Cyber Essentials Plus.
- Hands-on experience with Microsoft security technologies, particularly within Azure ecosystems, and familiarity with tools like Microsoft Sentinel and Defender XDR.
If you are interested in this position, please apply directly on LinkedIn with an up to date copy of your CV.
Security Operations Center Analyst employer: Peaple Talent
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Operations Center Analyst
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as SIEM and SOAR. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical capability and understanding of SOC environments.
✨Tip Number 2
Stay updated on the latest trends in cybersecurity, especially regarding emerging threats and vulnerabilities. Showing that you are proactive about learning can set you apart and highlight your passion for the field.
✨Tip Number 3
Prepare to discuss how you've successfully managed client relationships in the past. This role requires excellent interpersonal skills, so having concrete examples of how you've built rapport and resolved issues will be beneficial.
✨Tip Number 4
Understand the compliance frameworks mentioned, like ISO 27001 and Cyber Essentials Plus. Being able to articulate your knowledge of these standards and how they apply to security operations will show your readiness for the role.
We think you need these skills to ace Security Operations Center Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cybersecurity operations, particularly with Security Operations Centre (SOC) environments. Emphasise your familiarity with SIEM and SOAR tools, as well as any Microsoft Security certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for cybersecurity and your ability to build client relationships. Mention specific examples of how you've contributed to service delivery or enhanced security practices in previous roles.
Highlight Technical Skills: In your application, clearly outline your technical skills related to Microsoft security technologies, Azure ecosystems, and industry frameworks like MITRE ATT&CK. This will demonstrate your capability to handle the responsibilities of the role effectively.
Showcase Continuous Learning: Mention any recent training or courses you've completed related to cybersecurity developments and emerging threats. This shows your growth mindset and commitment to staying updated in the field.
How to prepare for a job interview at Peaple Talent
✨Showcase Your Cybersecurity Knowledge
Make sure to brush up on the latest trends and developments in cybersecurity. Be prepared to discuss recent threats, attacker techniques, and how they relate to the role. This will demonstrate your passion and commitment to the field.
✨Highlight Your Client Relationship Skills
Since this role involves maintaining client relationships, be ready to share examples of how you've successfully engaged with clients in the past. Discuss how you’ve handled challenges and ensured client satisfaction.
✨Familiarise Yourself with Relevant Tools
Understand the tools mentioned in the job description, such as SIEM and SOAR tools. If you have hands-on experience with Microsoft security technologies, particularly within Azure, be sure to highlight that during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about how you would handle potential security events or client concerns, and be ready to articulate your thought process clearly.
