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- Tasks: Lead and manage the rent and service charge collection processes.
- Company: Join Waltham Forest Housing, dedicated to providing quality services to residents.
- Benefits: Enjoy a supportive work environment with opportunities for staff development.
- Why this job: Make a real impact on community living while developing your leadership skills.
- Qualifications: Experience in management and customer service is essential.
- Other info: Opportunity to innovate and improve income collection strategies.
The predicted salary is between 36000 - 60000 £ per year.
Closing date for completed applications: 26th January 2025 at 11:59 pm **Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q\’s Future Shape Strategy sets Operational Excellence as a cornerstone of our mission, with a commitment to delivering reliable, repeatable, and consistent services. As we continue to reshape our Income Management Team and ways of working, this is an exciting opportunity for you to join as an Income Team Manager and help guide our team through the next phase of transformation. You\’ll lead and mentor a talented group of 5-8 Income Management professionals to maximise collection into the department and reduce rent arrears, directly impacting L&Q\’s service delivery and our residents\’ experience. You will have experience of leading a high performing multi-disciplinary team, ideally with either debt collection experience or knowledge of the housing sector. You will have professional, customer and performance-focused income recovery and enforcement service that aligns to L&Q\’s wider organisational values and performance indicators. You will be responsible for the day-to-day management of a high performing, fast paced Income collection team. You will be providing expert support, guidance and mentoring to ensure we consistently deliver the right level of service to our residents. You will drive the reduction of rent arrea…
Income Manager employer: London and Quadrant Housing Trust Careers
Contact Detail:
London and Quadrant Housing Trust Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager
✨Tip Number 1
Familiarize yourself with the latest trends and best practices in income collection management. Understanding the current landscape will help you demonstrate your knowledge during interviews and show that you're proactive about improving processes.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in income collection. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved processes in previous roles. Highlighting your leadership skills and results-driven approach will set you apart from other candidates.
✨Tip Number 4
Research Waltham Forest Housing's values and recent initiatives related to income collection. Tailoring your conversation to align with their goals will show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Income Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Income Manager position. Understand the key responsibilities and accountabilities, such as income collection processes and team management, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing income collection processes, customer care, and team leadership. Use specific examples that demonstrate your ability to improve services and achieve performance targets.
Showcase Your Skills: Clearly outline your skills related to strategic and operational management, budget monitoring, and quality assurance. Mention any relevant qualifications or training that support your capability to lead a team effectively.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your understanding of Waltham Forest Housing's goals. Discuss how your vision aligns with their objectives and how you can contribute to enhancing income collection and value for money.
How to prepare for a job interview at London and Quadrant Housing Trust Careers
✨Understand the Income Collection Process
Make sure you have a solid grasp of the rent and service charge collection processes. Be prepared to discuss your experience with income account management and how you've ensured customer focus in previous roles.
✨Showcase Leadership Skills
Since this role involves managing a team, highlight your leadership experience. Share examples of how you've motivated staff, handled performance issues, or developed team members in past positions.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in income collection and how you overcame them. This could include strategies for reducing arrears or improving customer care.
✨Prepare for Budget Management Questions
As the role involves managing team budgets, be prepared to talk about your experience with budget monitoring and expenditure reconciliation. Provide examples of how you've successfully managed financial resources in the past.
