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- Tasks: Lead a team of Lift Engineers to achieve business goals and ensure exceptional service.
- Company: Stannah is a family-owned leader in the global lift market, enhancing access and independence since 1867.
- Benefits: Enjoy a competitive salary, profit share bonuses, 25 days holiday, and a company vehicle or car allowance.
- Why this job: Join a diverse team focused on innovation and safety, making a real impact in people's lives.
- Qualifications: Experience in the lift industry or similar service roles; relevant technical qualifications are desirable.
- Other info: Full UK driving licence required; travel throughout the North West expected.
The predicted salary is between 36000 - 60000 £ per year.
Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the ever-changing demands the world presents.
As the Field Service Manager, you will play a pivotal role in driving operational excellence and exceeding business goals. Day to day, you'll lead a team of skilled Lift Engineers working on industrial lifts. Guiding them towards successfully achieving our Business Plan targets for Planned Preventative Maintenance (PPM), LOLER defects, and call-outs within our branch's designated area. You'll have the opportunity to shape and inspire your team, ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards.
This job is a great opportunity for an experienced Lift Manager or Lift Engineer looking to progress into a management role. The successful candidate will be based from our Warrington Service Branch, however, travel throughout the North West is to be expected therefore a full UK driving licence is essential. You will receive a competitive salary and benefits package which includes a company car/car allowance.
Job Responsibilities:- Efficiently plan Lift Engineer workloads
- Manage absence, performance, and appraisals for the team.
- Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements
- Carry out regular site monitoring
- Maintain relationships with customers, addressing any queries and complaints
- Maintain credit control logs and CRM
- Previous experience working within the lift industry or similar service industry with transferable skills is essential
- Relevant technical or management qualifications would be desirable
- NVQ Level 3 / NVQ Level 4 in Lift Engineering
- This Lift Manager job would be suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor or similar.
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence.
Benefits Include:
- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs, for example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
- Free parking
- Company Vehicle or Car Allowance
We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
Locations
Field Service Manager employer: Stannah
Contact Detail:
Stannah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager
✨Tip Number 1
Familiarise yourself with Stannah's products and services. Understanding their range of lifts, escalators, and homelifts will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Stannah on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Field Service Manager role.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage teams effectively. Highlight any previous experience in managing performance and appraisals, as this is crucial for the role.
✨Tip Number 4
Be ready to demonstrate your knowledge of Health and Safety procedures relevant to the lift industry. This will show that you are not only qualified but also committed to maintaining high safety standards.
We think you need these skills to ace Field Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the lift industry or similar service sectors. Emphasise any management roles you've held and specific achievements that align with the responsibilities of a Field Service Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills and experiences make you a perfect fit for leading a team of Lift Engineers and driving operational excellence.
Highlight Relevant Qualifications: If you have NVQ Level 3 or 4 in Lift Engineering or other relevant technical qualifications, be sure to mention these prominently in your application. This will demonstrate your expertise and suitability for the role.
Showcase Leadership Skills: In your application, provide examples of how you've successfully managed teams in the past. Discuss your approach to performance management, compliance with health and safety standards, and how you maintain customer relationships.
How to prepare for a job interview at Stannah
✨Know the Company Inside Out
Before your interview, make sure to research Stannah thoroughly. Understand their history, values, and the products they offer. This will not only show your interest in the company but also help you align your answers with their mission.
✨Demonstrate Leadership Skills
As a Field Service Manager, you'll be leading a team of Lift Engineers. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any strategies you've used to achieve operational excellence.
✨Highlight Relevant Experience
Make sure to emphasise your experience in the lift industry or similar service sectors. Discuss specific examples of how you've managed workloads, ensured compliance with health and safety standards, and handled customer relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios where you successfully resolved issues related to team performance, customer complaints, or compliance challenges.
