Owner and Guest Experience Manager (Apply in minutes)

<b>Job Description</b><p>Your career, your way. Join us in a prominent role as Owner and Guest\\nExperience Manager.\\n\\nAre you a people person looking for a career with a little more fun? Join our\\nreception team where guest experience comes first and creating amazing\\nmemories is second nature.\\n\\nAs a key member of our front-line team, you’ll have the opportunity to make a\\nreal impact on each owner’s and guest’s experience from the moment they\\narrive. </p><p>You’ll lead with enthusiasm, ensuring your team is motivated,\\nfriendly, and always ready to deliver exceptional service \\n\\n## So, why Parkdean Resorts?\\n\\nWell, besides the one-of-a-kind team culture, stunning locations across the\\nUK, and the chance to work with the UKs largest holiday park organisation, we\\ncan offer:\\n\\n * Annual Management Bonus scheme \\n * The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training! \\n * You’re never on your own with our Employee Assistance Programme! It comes with a 247 confidential helpline for counselling and support- because your wellbeing is our top priority.\\n * A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. </p><p>\\n * A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. \\n * Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you. </p><p>\\n\\n \\nWe want to be a force for good and caring for our parks, people, and planet is\\na natural component of the way we do business. We celebrate our people,\\ncommunities and natural environment, enabling us to enhance the amazing\\nmemories we create for many years to come. \\n\\n## What you will be doing…\\n\\n * Be the voice of the owners and guests, bringing their experience to life and using feedback to enhance service and performance. </p><p>\\n * Analyse customer insights to identify areas for service improvement and create exceptional experiences. \\n * Recruit, inspire, develop and motivate team members to maximise team efficiency. \\n * Be accountable and responsible for managing all guest and owner complaints. </p><p>\\n * Managing budgetary costs for holiday sales and monitor and maintain effective cost controls. \\n * Planning and delivering a wide range of owner and guest events such as forums, drop-ins, and social events that are tailored to the customers on your park. \\n\\n## Are we the right fit for you?\\n\\nAt Parkdean Resorts we don’t leave unforgettable moments to chance.\\n\\nWe pitch in, we have fun, and we grow, inspiring each other to make great\\nthings happen every, single, day. </p><p>We’re Parkdean people, and we do everything\\nwe can to ensure our guests and owners can holiday like they mean it!\\n\\nParkdean Resorts is committed to Safeguarding and promoting the welfare of\\nchildren and vulnerable adults. Background checks including DBS (or\\nequivalent) will be carried out if appropriate.\\n\\nWe want to do all we can to create an environment and recruitment process\\nwhere people feel safe and comfortable to talk about disability. For any\\nreasonable adjustment requests, please contact Stephanie at\\nstephanie.wood@parkdean-resorts.com\\n\\n \\n \\nPandoLogic. </p><p>Keywords: Guest Service Manager, Location: Louth, ENG – LN11 7RP</p>