Information Technology Support Engineer

💻 2nd Line Support Engineer

📍 Location: Oxford

💵 Salary: Up To £50,000

Are you a skilled IT professional with a passion for infrastructure and client success? We\’re looking for a 2nd Line Support Engineer with 5+ years of experience in IT infrastructure and support — ideally in a Managed Service Provider (MSP) environment.

In this role, you’ll be providing advanced 2nd-Line Support, dealing with client projects, and acting as an escalation point for the support team. If you\’re confident working with servers, networks, cloud platforms, and backup solutions — we’d love to hear from you.

What You’ll Do:

• Provide advanced IT support across hardware, software, and network environments, both remotely and on-site.
• Administer and maintain server and directory services, ensuring secure and efficient system operations.
• Manage virtualization and backup solutions to support business continuity and disaster recovery.
• Monitor and troubleshoot network infrastructure, maintaining reliable connectivity and performance.
• Support and manage cloud-based platforms and productivity tools to enhance user collaboration.
• Utilize a range of endpoint management and deployment tools to streamline IT operations.
• Mentor and support junior team members, contributing to knowledge sharing and continuous improvement.
• Collaborate on infrastructure upgrades and improvement projects to enhance system reliability and efficiency.

What You’ll Bring:

✔️ 5+ years in IT infrastructure or support (MSP background preferred)

✔️ Strong knowledge of Windows Server environments and virtualization

✔️ Experience with networking, backups, cloud platforms, and endpoint security

✔️ Excellent troubleshooting and communication skills

✔️ A proactive mindset and the ability to manage your own workload

Interested or know someone perfect for the role?

📩 Apply now or tag a great fit! Alternatively, send your CV to clayton.hodge@allegiancetechnology.co.uk