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For Companies At a Glance
- Tasks: Handle customer calls and provide top-notch support daily.
- Company: Join RGE, a leading fire and electrical service provider with 40 years of experience.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be part of an innovative company making a real impact in safety and compliance.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
- Other info: Opportunities for growth and development within a dynamic industry.
The predicted salary is between 24000 - 36000 £ per year.
About us
A fantastic opportunity has arisen for a Customer Care Call Handler to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England. RGE was founded in 1985 and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years experience of providing Electrical and Fire Compliance services to Housing Associations.
Customer Care Call Handler employer: RGE Services Ltd
Contact Detail:
RGE Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Call Handler
✨Tip Number 1
Familiarise yourself with RGE's services and values. Understanding their approach to customer care and compliance will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints effectively. This will prepare you to demonstrate your problem-solving skills in real-time during the interview.
✨Tip Number 3
Showcase your communication skills. As a Customer Care Call Handler, clear and effective communication is key. Be ready to discuss examples of how you've successfully communicated with customers in the past.
✨Tip Number 4
Research the fire and electrical industry trends. Being knowledgeable about current issues and innovations in the sector can set you apart from other candidates and demonstrate your genuine interest in the role.
We think you need these skills to ace Customer Care Call Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Care Call Handler position. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle customer inquiries effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for this innovative fire and electrical company and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer care role.
How to prepare for a job interview at RGE Services Ltd
✨Know the Company Inside Out
Before your interview, make sure to research RGE thoroughly. Understand their history, values, and the services they provide. This will not only show your interest but also help you tailor your answers to align with their mission.
✨Demonstrate Your Communication Skills
As a Customer Care Call Handler, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to showcase how you've effectively handled customer queries or complaints.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of situations where you successfully resolved customer issues and be ready to discuss your thought process and the outcome.
✨Show Enthusiasm for Customer Service
Express your passion for helping customers and providing exceptional service. Share specific instances where you went above and beyond for a customer, as this will highlight your dedication to the role.
