Support Engineer

About Bytes

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

Your Future Starts Here

PURPOSE OF JOB:

An exciting opportunity to join a fast-growing company and department to provide high-quality support for rollout of new technology in Bytes, new laptops, new operating systems, mobile phones, and software. The role also calls for the support of AV equipment at Bytes offices and at company hosted events.

KEY RESPONSIBILITIES:

• Deployment of IT equipment such as laptops, operating systems, software, and mobiles (not an exhaustive list and project dependent)
• Working in accordance with project plan
• Responsible to the Service Delivery Manager, but working in coordination with a PM.
• Communicating and co-ordinating with Bytes staff for the handover of IT equipment
• Communicating and co-ordinating with Bytes staff when deploying new software or operating systems
• Creation and updating documentation
• Support, maintenance of Bytes AV Equipment at all Bytes offices
• Bytes event technical support (either at Bytes office or event location)
• Visit each Bytes office on a regular basis and ensure that office-based IT equipment is working well and IT supplies are well stocked
• Point of escalation for other teams within Systems Support
• Provide consistently professional and high-quality interface between Systems Support and its customers
• Liaising with external resources (suppliers / manufacturers / support providers)
• Other tasks as provided by your manager

OPPORTUNITIES:

• Join a rapidly growing business with scope for career development
• Help shape and steer our infrastructure as we expand
• Exposure to a large variety of solutions such as Microsoft Azure, NetApp, SCCM, VMWare vSphere
• Take part in project led work, with the opportunity to lead elements of the project
• Maintain infrastructure information and documentation for the team

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Essential Knowledge

• Operating Systems – Windows 11, Office 365
• Desktop – Microsoft Office 365 applications, OneDrive
• Cloud – Office 365 administration
• AutoPilot build process.

Additional Knowledge

• Apple iOS
• Basic Apple InTune MDM
• Audio/Visual – Teams Embedded devices
• Azure
• OneDrive for Business

Skills

• Ability to work under own initiative
• Ability to follow written and verbal instructions
• Ability to work to strict deadlines
• Ability to provide training to other team members, and other employees
• Ambitious and willing to work towards specialisation in corporate systems
• Excellent communication and interpersonal skills
• Good documentation skills including Visio drawings
• Previous experience in IT Infrastructure/support and fault finding

Qualities

• Articulate, literate, presentable, customer facing and technically astute
• Self-motivated, enthusiastic and willing to learn
• Punctuality and good time keeping are essential to this role
• Team player

TRAINING PROVISION

Necessary training on products and applications where required. Bytes Software Services Ltd provide a full induction programme to assist in integration to the organisation. The individual will also be expected to attend training courses and take exams to assist with keeping up the business’ vendor accreditations.

ADDITIONAL INFORMATION

Based at Bytes Software Service head office in Leatherhead. Occasional visits to other company offices may be required. Occasional out-of-hours work may be required.