Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues for clients daily.
- Company: Join a leading Managed Service Provider in Plymouth, known for its innovative solutions.
- Benefits: Enjoy competitive salary, career growth opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that values your skills and fosters professional development.
- Qualifications: A full driving licence and relevant experience in IT support are essential.
- Other info: This role requires on-site work, perfect for those who thrive in a collaborative setting.
The predicted salary is between 27000 - 32500 £ per year.
On-site work. Full driving license is required for this role.
Salary - £27,000 - £32,500 depending on experience.
2nd Line Support Engineer required for a leading client based in Plymouth. We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team.
2nd Line Support Engineer - Service Desk - Plymouth employer: Crimson
Contact Detail:
Crimson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer - Service Desk - Plymouth
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems that are widely used in the industry. Being able to demonstrate your knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues faced by users. Prepare to discuss specific scenarios where you've successfully resolved technical problems, as this will showcase your practical experience.
✨Tip Number 3
Network with current or former employees of the company through platforms like LinkedIn. Engaging with them can provide you with insider information about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.
We think you need these skills to ace 2nd Line Support Engineer - Service Desk - Plymouth
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements and responsibilities of a 2nd Line Support Engineer. Tailor your application to highlight relevant experience and skills that match the role.
Highlight Technical Skills: Make sure to emphasise your technical skills in your CV and cover letter. Mention any relevant certifications, software knowledge, and troubleshooting experience that would be beneficial for a Service Desk position.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the role. Use specific examples from your past experiences to demonstrate your problem-solving abilities and customer service skills.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a support role.
How to prepare for a job interview at Crimson
✨Know Your Technical Stuff
As a 2nd Line Support Engineer, you'll need to demonstrate your technical knowledge. Brush up on common troubleshooting techniques, operating systems, and networking concepts. Be prepared to answer scenario-based questions that test your problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role involves working on the service desk, it's crucial to highlight your customer service experience. Share examples of how you've effectively communicated with clients and resolved their issues, showcasing your ability to remain calm under pressure.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their client base and the technologies they use will help you tailor your answers and show genuine interest in the role. It also demonstrates that you're proactive and engaged.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, the tools they use, or opportunities for professional development. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
