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- Tasks: Lead incident management and drive process improvements in a dynamic tech environment.
- Company: Join a mission-led tech company focused on impactful support operations.
- Benefits: Enjoy hybrid working, 32 days holiday, private dental insurance, and a dog-friendly office.
- Why this job: Be part of a collaborative team that champions customer needs and drives continuous improvement.
- Qualifications: Strong IT ops background, excellent communication skills, and ITIL knowledge required.
- Other info: Based in or near Leeds? This is your chance to make a difference!
The predicted salary is between 32000 - 48000 £ per year.
We are looking for a proactive and analytical 2nd Line Delivery Manager to lead support operations and drive continuous improvement in a fast-paced tech environment. You will take ownership of incident and problem management, work closely with cross-functional teams, and ensure the support function delivers measurable impact at scale.
What you will be doing:
- Lead the lifecycle of incidents and problems — root cause to resolution
- Drive process improvements, automation, and SLA adherence
- Collaborate with Product and Engineering to prioritise fixes
- Act as Incident Commander for high-priority issues
- Champion customer needs and data-led performance
What you will bring:
- Strong technical background in IT ops or support
- Experience with SLAs, MTTR, root cause analysis
- Excellent communicator, leader, and team collaborator
- ITIL knowledge and continuous improvement mindset
What you will get:
- 32 days holiday + bank holidays
- Private dental insurance
- Virtual GP, mental health support & health checks
- Enhanced parental leave & return coaching
- Dog-friendly office + social events
- CPD training budget & charity volunteering days
Based in or near Leeds? Want to shape high-impact support in a mission-led tech company? Let’s talk. Drop us a message or apply directly.
Information Technology Service Delivery Manager employer: Corecom Consulting
Contact Detail:
Corecom Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as they are crucial for the role of a Delivery Manager. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to continuous improvement.
✨Tip Number 2
Showcase your experience with incident and problem management by preparing specific examples from your past roles. Be ready to discuss how you've successfully led teams through high-pressure situations and resolved complex issues.
✨Tip Number 3
Network with professionals in the tech industry, especially those who work in service delivery or support roles. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Research StudySmarter's mission and values thoroughly. Tailoring your conversations and demonstrating how your personal values align with ours can make a significant impact during interviews and discussions.
We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the 2nd Line Delivery Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Ensure your CV reflects relevant experience in IT operations, incident management, and process improvements. Use specific examples that demonstrate your technical background and leadership skills, particularly in relation to SLAs and root cause analysis.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your analytical mindset and ability to drive continuous improvement. Mention any relevant certifications, such as ITIL, and how they contribute to your capability as a Delivery Manager.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Corecom Consulting
✨Showcase Your Technical Expertise
As an Information Technology Service Delivery Manager, it's crucial to demonstrate your strong technical background. Be prepared to discuss your experience with IT operations, SLAs, and root cause analysis. Highlight specific examples where you've successfully resolved incidents or improved processes.
✨Emphasise Your Leadership Skills
This role requires excellent communication and leadership abilities. During the interview, share instances where you've led a team or collaborated with cross-functional groups. Illustrate how you championed customer needs and drove performance improvements in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage high-priority incidents. Practice articulating your thought process and decision-making strategies when faced with challenging situations, as this will showcase your analytical mindset.
✨Demonstrate a Continuous Improvement Mindset
The company values a culture of continuous improvement. Be ready to discuss how you've implemented process improvements or automation in past roles. Share specific metrics or outcomes that resulted from your initiatives to illustrate your impact.
