Director of People & Culture

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair is situated on Hanover Square, Mayfair’s oldest square recently re-born, the hotel will provide a calming, discreet sanctuary for hotel guests, while delivering a contemporary and vibrant atmosphere in the public spaces.

About the job

Based at the Mandarin Oriental Mayfair within the People & Culture Department in London, the Director of People & Culture is responsible for the overall People and culture strategic direction and the management of the People & Culture team.

The Director of People & Culture will be responsible for the following:

• Define and lead the properties’ people strategy, ensuring alignment with business objectives, brand values, and a culture of excellence.
• Foster a positive, inclusive, and respectful work environment where colleagues feel engaged, supported, and empowered to thrive.
• Oversee talent acquisition and workforce planning, ensuring the recruitment of high-calibre colleagues who reflect the hotel’s standards.
• Develop and implement learning and development programs to enhance skills, support career progression, and build internal leadership.
• Promote colleague well-being, diversity, equity, and inclusion, embedding these principles into daily practices and long-term initiatives.
• Act as a trusted advisor to leadership, supporting decision-making with strategic insights on organizational structure, culture, and people performance.
• Oversee performance management processes, ensuring fair evaluations, meaningful feedback, and consistent development planning.
• Manage compensation, benefits, and recognition programs, maintaining market competitiveness while fostering colleague motivation and retention.
• Ensure compliance with local labor laws and resort policies, while maintaining high ethical and confidentiality standards.
• Monitor and enhance colleague engagement, using feedback tools and action plans to continually improve the colleague experience.
• Reports into General Manager and is part of the EXCO team.

As Director of People & Culture weexpectfrom you:

• Solid experience in people and culture or HR leadership roles, ideally within luxury hospitality or international resort environments
• Strong understanding of organizational culture, colleague engagement, and talent development
• Excellent interpersonal, communication, and influencing skills
• Strategic mindset with the ability to translate vision into actionable plans
• Experience in leading change and building inclusive, high-performing teams
• High level of integrity, emotional intelligence, and confidentiality
• Fluency in English; additional languages are an advantage
• Degree in Human Resources, Organizational Psychology, Business, or a related field

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off

We’re Fans. Are you?

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