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- Tasks: Build relationships, manage customer queries, and guide onboarding for 150 accounts.
- Company: Steadman Hub is the UK's top HubSpot recruitment agency, known for excellence.
- Benefits: Competitive salary up to £32,000 and a chance to grow in a leading business.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact on customer success.
- Qualifications: 1+ years in Customer Success or Account Management; HubSpot experience is a plus.
- Other info: This is a fully onsite role in Newbury; UK work rights required.
The predicted salary is between 19200 - 28800 £ per year.
Steadman Hub are the UK's leading HubSpot recruitment agency and have partnered with a repeat customer, looking for a Customer Success Manager with HubSpot experience being highly advantageous for this role.
Are you looking to break into a CSM role within a marketing leading business?
Location: Newbury (fully onsite role)
Salary: up to £32,000
Key Responsibilities:
- Build and maintain strong long term relationships with existing and new customers
- Act as the primary point of contact for customer queries and issues
- Work closely with the sales team to upsell and cross sell
- Guide customers through onboarding
- Regular check ins with customers, to spot potential revenue growth
- Capability of overlooking around 150 accounts
Requirements:
- A minimum of 1 years experience within a Customer Success Manager or Account Manager role
- Proven experience of managing accounts simultaneously
- Previous experience with either Salesforce or HubSpot
- Excellent problem solving skills
- Strong communication skills
Please note, this role requires a right to work in the UK and does not offer visa sponsorship.
Customer Success Manager employer: Steadman Hub
Contact Detail:
Steadman Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with HubSpot's features and functionalities. Since the role specifically mentions HubSpot experience, being well-versed in its tools will not only boost your confidence but also demonstrate your commitment to the position.
✨Tip Number 2
Network with current Customer Success Managers or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide you with insights into the day-to-day responsibilities and challenges, making you more prepared for the interview.
✨Tip Number 3
Prepare specific examples of how you've successfully managed customer relationships in the past. Highlighting your problem-solving skills and ability to upsell or cross-sell will resonate well with the hiring team.
✨Tip Number 4
Research Steadman Hub and their client base. Understanding their business model and the industries they serve will help you tailor your conversation during interviews, showing that you're genuinely interested in contributing to their success.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or account management. Emphasise any specific experience you have with HubSpot or Salesforce, as this is highly advantageous for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to build strong relationships. Mention specific examples of how you've successfully managed accounts and resolved customer issues in the past.
Highlight Problem-Solving Skills: In your application, provide examples of how you've effectively solved problems for customers. This could include specific challenges you faced and the solutions you implemented, demonstrating your critical thinking and communication skills.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with Steadman Hub and contribute to their success. Make it clear why you want to be a Customer Success Manager and how you can add value to their team.
How to prepare for a job interview at Steadman Hub
✨Know Your HubSpot Inside Out
Since HubSpot experience is highly advantageous for this role, make sure you brush up on your knowledge of the platform. Be prepared to discuss how you've used HubSpot in previous roles and how it can benefit customer success.
✨Demonstrate Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples of how you've successfully managed client relationships in the past, highlighting your communication and problem-solving skills.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will demonstrate your capability to handle customer queries and issues effectively.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the company's culture, team dynamics, and expectations for the Customer Success Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
