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- Tasks: Support customers and manage systems like HubSpot and WooCommerce daily.
- Company: Join a dynamic team in Leatherhead, focused on innovative customer solutions.
- Benefits: Enjoy a hybrid work model, 26 days holiday plus bank holidays, and competitive salary.
- Why this job: Be part of a tech-savvy culture that values proactive problem-solving and customer satisfaction.
- Qualifications: Looking for tech enthusiasts with strong communication skills and a passion for customer service.
- Other info: This is a permanent, full-time role with opportunities for growth.
The predicted salary is between 22500 - 28000 £ per year.
Location: Leatherhead, UK (Hybrid)
Contract: Permanent | Full-time (37.5 hours/week)
Salary: £26,500 - £32,000 (DOE)
Holiday: 26 days + 8 bank holidays
We are hiring on behalf of our client for a proactive and tech-savvy Customer Support & Systems Specialist. This hybrid role combines customer service with hands-on systems management, including HubSpot, WooCommerce/WordPress.
Customer Support Specialist employer: Reed Specialist Recruitment Ltd
Contact Detail:
Reed Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with HubSpot and WooCommerce/WordPress, as these are key systems you'll be working with. Consider taking online courses or tutorials to boost your confidence and demonstrate your tech-savviness during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. Think about specific situations where you went above and beyond to help a customer, as this will highlight your proactive approach.
✨Tip Number 3
Research our company culture and values to align your responses during the interview. Understanding what we stand for will help you articulate why you're a great fit for the role and how you can contribute to our team.
✨Tip Number 4
Prepare thoughtful questions to ask during the interview. This shows your genuine interest in the role and helps you assess if the position is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Support Specialist position. Tailor your application to highlight your relevant experience in customer service and systems management.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided customer support or managed systems like HubSpot or WooCommerce. Use specific examples to demonstrate your problem-solving skills and tech-savviness.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you are a good fit for the hybrid nature of the job and how your skills align with their needs.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reed Specialist Recruitment Ltd
✨Know the Systems
Familiarise yourself with HubSpot and WooCommerce/WordPress, as these are key tools for the role. Being able to discuss your experience or knowledge of these systems will show that you're proactive and tech-savvy.
✨Demonstrate Customer-Centricity
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues effectively or went above and beyond to help a customer.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s customer support processes and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This will demonstrate your ability to handle the diverse issues that may arise in customer support.
