Resident Liaison Officer

Looking to make a difference in your local community? This Resident Liaison Officer role offers you the chance to join a well-established retrofit business on a 3-month temporary contract, with the potential for a permanent position. Based in and around Leeds, you’ll play a vital role in ensuring residents are supported and informed throughout retrofit improvement works. About the Role   As the Resident Liaison Officer, you’ll: Act as the main point of contact for tenants during retrofit works Conduct resident consultations, both face-to-face and by phone Issue access notices, schedule appointments, and manage updates Maintain accurate records and support site coordination Address questions or concerns quickly and professionally What You’ll Bring   To be successful in the role of Resident Liaison Officer, you’ll bring: Experience in a similar role such as RLO, TLO, CLO, Housing Officer, or Customer Liaison Coordinator Excellent interpersonal and communication skills Confidence managing multiple cases with a proactive, empathetic approach A full UK driving licence and access to your own vehicle (essential) Local knowledge of the Leeds area and willingness to travel to sites The Offer   This is a fantastic short-term opportunity that could lead to something long-term. You’ll join a friendly, community-focused team and play a meaningful role in improving local housing. £17–£18 per hour, paid weekly via umbrella 40 hours per week, Monday to Friday Leeds-based (central and surrounding areas) Temporary – 3-month contract, with potential to go permanent How to Apply   If you’re a confident communicator with a passion for people and a background in resident or customer liaison, we’d love to hear from you. Click ‘Apply Now’ to submit your CV to Megan Gale —interviews are taking place now, so don’t miss your chance to join this community-driven team