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For Companies At a Glance
- Tasks: Lead client onboarding and manage technical implementations for global enterprise clients.
- Company: Join Fonoa, a leader in tax technology solutions, transforming the indirect tax landscape.
- Benefits: Enjoy flexible work arrangements and collaborate with diverse teams worldwide.
- Why this job: Be part of a dynamic team, drive impactful solutions, and enhance your tech expertise.
- Qualifications: Proficient in English, experienced with APIs and B2B SaaS solutions, and possess strong ownership skills.
- Other info: Ideal for self-directed individuals with an entrepreneurial mindset and a passion for client success.
The predicted salary is between 48000 - 72000 £ per year.
Role description:
As a Solution Architect, you will join our Post-sales implementation team, where you will own the entire client onboarding lifecycle for your region. You will work autonomously to understand customer requirements and pain points. As a Solution Architect, you will be proficient at identifying prospect needs and gaps and ensuring Fonoa can offer the best solutions in place and reduce any complexity from the clients. You will leverage product, technical, and sales resources to provide the best onboarding experience from early client engagement until the client is fully operational on the platform. You will focus on reducing the time to go live, post-go-live metrics, and implementation quality checks.
What you will do:
- Own and manage a pipeline of global enterprise clients from a technical and implementation onboarding perspective.
- Responsible for leading the technical onboarding and guiding Fonoa’s clients from implementation to Go-Live.
- Work alongside the Solutions engineers to develop scoping and implementation plans, perform feature gap analyses, and provide tailor-made solutions where applicable.
- Capture client feedback, insights, and development requests during the implementation phase, communicate them, and streamline them effectively across our Product and Support teams.
- Build your domain knowledge and become a subject matter expert on our solutions and trends in the indirect tax space.
- Work closely with the product, engineering, support, and solutions teams to collect and capture client feedback to help build relevant case studies and feature requests.
- Troubleshoot ongoing implementation issues that come up both on the technical aspect, considering the tax implications, and involving the relevant teams to find resolutions.
- Manage implementation project timelines and deliverables, ensuring time to revenue, and go-live is optimized and minimized where possible.
- Track Post-sales and post-go-live metrics and engagement to measure and ensure a successful launch.
You will be a great fit if:
- You are proficient in written and spoken English. We have diverse teams from all over the world, but we work in English.
- You have a strong sense of ownership. You care about what you do and the clients you work with.
- Experienced with APIs, JSON, cloud technologies, and ERPs.
- A track record of post-sales work with complex B2B SaaS solutions that solve unique business problems.
- You are experienced in leading and designing technical solutions in a SaaS environment and adept at navigating conversations strategically.
- You’ve demonstrated subject matter expertise to create product awareness and drive new insights into product and operation teams.
- You have an entrepreneurial mindset, are self-directed, and know how to work autonomously.
- Experienced with professional services or tax technology is a plus.
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Solution Architect, London employer: Fonoa Technologies Limited
Contact Detail:
Fonoa Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Architect, London
✨Tip Number 1
Familiarize yourself with the specific challenges and requirements of the indirect tax space. Understanding the nuances of tax technology will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the SaaS and tax technology sectors. Attend relevant industry events or webinars to connect with others in the field, which can provide valuable insights and potentially lead to referrals for the Solution Architect position.
✨Tip Number 3
Prepare to discuss your experience with APIs, JSON, and cloud technologies in detail. Be ready to share specific examples of how you've successfully implemented technical solutions in previous roles, as this will showcase your qualifications for the role.
✨Tip Number 4
Demonstrate your ownership mindset by thinking about how you would approach client onboarding at Fonoa. Consider potential pain points and how you would address them, as this proactive thinking will impress during discussions with our team.
We think you need these skills to ace Solution Architect, London
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Solution Architect position. Highlight key responsibilities and required skills, such as experience with APIs, cloud technologies, and B2B SaaS solutions.
Tailor Your CV: Customize your CV to reflect your relevant experience in post-sales implementation and technical onboarding. Emphasize your ownership mindset and any specific projects where you successfully managed client onboarding.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the indirect tax space and your ability to provide tailored solutions. Mention your experience in leading technical conversations and how you can contribute to Fonoa's success.
Highlight Your Communication Skills: Since proficiency in English is crucial, ensure your application demonstrates strong written communication skills. Use clear and concise language to convey your ideas and experiences effectively.
How to prepare for a job interview at Fonoa Technologies Limited
✨Understand the Client Onboarding Lifecycle
Make sure you have a solid grasp of the client onboarding process. Be prepared to discuss how you would manage the entire lifecycle, from initial engagement to go-live, and share examples of your past experiences in similar roles.
✨Showcase Your Technical Expertise
Highlight your experience with APIs, JSON, and cloud technologies during the interview. Be ready to explain how you've used these skills to solve complex problems in previous positions, especially in a B2B SaaS context.
✨Demonstrate Ownership and Initiative
Fonoa values a strong sense of ownership. Prepare to discuss situations where you took the lead on projects or initiatives, showcasing your ability to work autonomously and drive results.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving skills, particularly in troubleshooting implementation issues. Think of specific examples where you successfully navigated challenges and collaborated with cross-functional teams to find solutions.
