HR Generalist

Job Title: HR Generalist – EMEA

Client Location: London – hybrid

Starting: 08/2025

Salary/Pay Rate: £46,9k pa pro rata (PAYE)

Hours: Full-time; 35-hour week

Duration: 12 months

Our client\’s EMEA Employee Resource Center (ERC) is responsible for defining and delivering a consistent employee experience, acting as the first point of contact for all employee queries across EMEA.

This team provides essential first-level Employee Experience (EX) support, intended to improve manager and employee success by addressing enquiries related to EX policies, procedures and programmes, as well as the entire employee life cycle

The successful candidate for this role will have a proactive approach in anticipating employee-related needs, a solution-centric mentality to resolving issues, and a passion for delivering a high level of employee experience in a fast-paced and evolving environment

What You’ll Do

• Manage and support all hiring and pre-hire activities, ensuring accurate collection of new hire information for a smooth integration process
• Handle a high volume of employee queries related to the employee life cycle, HR policies, procedures, programmes, and tools (such as Workday and ServiceNow), meeting deadlines and adhering to SLAs and KPIs
• Assist employees and managers in utilising and optimising self-service transactions using internal tools and resources
• Identify opportunities to streamline or improve processes and procedures, offering viable solutions
• Collaborate with the broader ERC team to share knowledge and help build a world-class learning organisation within a shared services model
• Demonstrate strong data accuracy and integrity across HR systems, including interview scheduling and offer audits; investigate errors, identify recurring trends, and take corrective action
• Partner with regional Employee Experience teams to identify problem areas and drive process improvements
• Support and lead both local and regional projects and initiatives, requiring strong coordination, project management, and collaboration skills

What You Need to Succeed

• 2–3 years of experience in recruitment or human resources (preferred)
• BA/BSc degree is encouraged, or equivalent work experience is required
• Excellent professional communication skills; highly motivated with strong attention to detail and organisational skills
• Demonstrates integrity and builds trust by being consistent, modelling desired behaviours, keeping commitments, protecting confidences, and treating others with respect
• Detail-oriented with proven problem-solving skills
• Ability to learn, interpret and communicate HR policies, procedures, and programmes
• Creative and customer-centric mindset
• Committed to customer service and delivering a positive employee experience
• Effective communicator at all levels, both written and verbal
• Maintains the highest level of confidentiality
• Works independently while thriving in both virtual and local team environments
• Applies sound judgement and makes decisions on when to escalate issues
• Proactive approach- anticipates potential issues and diagnoses root causes through active listening and inquiry
• Previous experience in a shared services organisation is a plus
• Proficient in English; additional languages are welcomed

*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.

Client Description:

A multinational cloud-based software company specialising in a series of products designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.