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For Companies At a Glance
- Tasks: Lead a passionate team to create unforgettable customer experiences at Aesop Covent Garden.
- Company: Join Aesop, a brand known for its commitment to quality and customer engagement.
- Benefits: Enjoy a full-time role with opportunities for personal and professional growth.
- Why this job: Be part of a culture that values inclusivity and excellence in customer service.
- Qualifications: Management experience in customer service and strong communication skills are essential.
- Other info: This is a full-time position requiring on-site work, including weekends.
The predicted salary is between 28800 - 42000 £ per year.
Role purpose
As the Store Manager of Aesop Covent Garden, you will embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance.
Working full-time on-site, including some weekend working, you will be responsible for budgeting, store-specific marketing, and building the store’s client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to grace this role with diligence, passion, and an unwavering commitment to excellence.
What we are looking for
- Management experience within customer service environment
- Proven track record of effective selling skills and ability to drive commercial outcomes
- History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
- Demonstrated ability to utilise empathy to manage interpersonal relationships
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication, problem-solving, commercial acumen and merchandising skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
- Computer literacy encompassing strong familiarity with Microsoft Office suite
This position is Full Time, 40 hours per week and operates an on-site working pattern.
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Store Manager | Aesop Covent Garden, London | Full Time employer: Aesop
Contact Detail:
Aesop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager | Aesop Covent Garden, London | Full Time
✨Tip Number 1
Familiarize yourself with Aesop's brand values and product offerings. Understanding their commitment to quality and customer experience will help you align your leadership style with their expectations.
✨Tip Number 2
Highlight your management experience in customer service during the interview. Be ready to share specific examples of how you've motivated teams and created inclusive environments in previous roles.
✨Tip Number 3
Prepare to discuss your approach to driving commercial outcomes. Think of strategies you've implemented in the past that led to increased sales or improved customer satisfaction.
✨Tip Number 4
Showcase your knowledge of the skincare industry, even if it's not extensive. Research current trends and be prepared to discuss how they could impact Aesop's business and customer engagement.
We think you need these skills to ace Store Manager | Aesop Covent Garden, London | Full Time
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Store Manager position at Aesop Covent Garden. Make sure you understand the key responsibilities and the skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your management experience in a customer service environment. Provide specific examples of how you've successfully led teams and driven commercial outcomes in previous roles.
Showcase Your Skills: Demonstrate your effective selling skills and ability to create inclusive environments. Use concrete examples to illustrate your problem-solving abilities, communication skills, and any relevant knowledge of the skincare industry.
Personalize Your Application: Make your application stand out by personalizing it. Address the hiring manager by name if possible, and express your genuine interest in Aesop's values and mission. Show how your passion aligns with their commitment to excellence.
How to prepare for a job interview at Aesop
✨Show Your Passion for Customer Engagement
As a Store Manager, your ability to engage and listen to customers is crucial. Be prepared to share examples of how you've successfully connected with customers in the past and guided them to products that meet their needs.
✨Demonstrate Leadership Skills
Highlight your management experience by discussing specific instances where you motivated and developed your team. Share how you created an inclusive environment and fostered a culture of psychological safety.
✨Emphasize Your Commercial Acumen
Prepare to discuss your track record in driving commercial outcomes. Bring examples of how you've effectively managed budgets or implemented store-specific marketing strategies that led to increased sales.
✨Showcase Your Knowledge of the Industry
While not mandatory, having knowledge of skin care, hair care, and fragrance can set you apart. Be ready to discuss your familiarity with these categories and how it can benefit the store's performance.
