Desktop Support Engineer - ITIL or CompTIA - MUST drive

****On site 5 days a week – MUST drive and own a car – ITIL Foundation or CompTIA certs****

£30-34,000

2nd line Desktop Support, IT Support Technician, Helpdesk, 1st & 2nd line, Microsoft/ Windows, Hardware & Software, AD, ITIL Foundation or CompTIA, Drive and own a vehicle, Onsite 5 days a week.

A financial services firm are seeking a reliable and skilled 2nd line IT Support Engineer. They require ITIL foundation cert, or CompTIA certs.

This mid-level role ensuring smooth operation of their desktop environment and IT systems.

You will be providing timely support and maintenance for desktop software and hardware within the organisation and involves troubleshooting hardware issues, installing and configuring software applications, and ensuring user workstations operate efficiently and securely.

Key responsibilities include resolving user-reported issues, managing hardware inventories, assisting with software updates, and maintaining endpoint security compliance

Key Responsibilities:

• Provide 1st/2nd line support for hardware, software, and desktop issues (Windows environment)
• Administer and troubleshoot Active Directory
• Set up and maintain desktops, laptops, printers, and mobile devices
• Install, configure, and support business applications
• Log and manage incidents, escalating when necessary
• Support users across on-site and remote environments
• Assist with Intune management (desirable)

Requirements:

• 2+ years’ experience in an IT support/helpdesk role
• Solid desktop support knowledge (hardware/software)
• Experience with Active Directory
• ITIL Foundation or CompTIA A+/N+ certifications
• Strong communication and troubleshooting skills
• Full UK driving licence and access to own vehicle
• Experience with Microsoft Intune a plus

2nd line Desktop Support, IT Support Technician, Helpdesk, 1st & 2nd line, Microsoft/ Windows, Hardware & Software, AD, ITIL Foundation or CompTIA, Drive and own a vehicle, Onsite 5 days a week.