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For Companies At a Glance
- Tasks: Provide hands-on IT support for hardware, software, and network issues.
- Company: Join a well-established organisation based in Preston with a supportive team.
- Benefits: Enjoy a collaborative work environment and opportunities for growth.
- Why this job: Perfect for tech-savvy individuals who love solving problems and helping others.
- Qualifications: Strong knowledge of Windows, Microsoft 365, and basic networking required.
- Other info: Previous IT support experience is highly desirable; apply now to join the team!
The predicted salary is between 30000 - 42000 £ per year.
Our client based in Preston is currently seeking an IT Support Engineer to join their team in an IT support role. This is an excellent opportunity for a technically skilled and customer-oriented individual looking to provide hands-on support across a range of hardware, software, and network issues.
Key Responsibilities:
- Provide first- and second-line support for users across the business
- Troubleshoot and resolve technical issues via phone, email, and in person
- Support and maintain desktops, laptops, mobile devices, and printers
- Assist with user onboarding, system setups, and routine upgrades
- Monitor and maintain IT systems and network infrastructure
Key Requirements:
- Strong knowledge of Windows operating systems, Microsoft 365, and basic networking
- Effective problem-solving skills and attention to detail
- Good communication and interpersonal abilities
- Previous experience in a general IT support role is highly desirable
This is a great opportunity to join a supportive team in a well-established organisation.
Information Technology Support Engineer employer: Dexter Talent
Contact Detail:
Dexter Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows operating systems and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues in the past. This could be through previous roles or even personal projects, as it highlights your ability to handle challenges effectively.
✨Tip Number 3
Brush up on your communication skills, as you'll need to explain technical concepts to non-technical users. Practising how to convey complex information in a simple way can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and the specifics of the IT support role, which can help you tailor your approach during the application process.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your knowledge of Windows operating systems, Microsoft 365, and any networking skills you possess.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-oriented approach and problem-solving skills. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Technical Skills: In your application, clearly list your technical skills related to hardware, software, and network troubleshooting. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at Dexter Talent
✨Showcase Your Technical Skills
Be prepared to discuss your knowledge of Windows operating systems, Microsoft 365, and basic networking. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting techniques.
✨Demonstrate Customer Service Orientation
Since this role involves providing support to users, highlight your previous experiences where you successfully resolved issues for customers. Use specific examples to illustrate your effective communication and interpersonal skills.
✨Prepare for Common IT Scenarios
Think about common IT support scenarios you’ve encountered in the past. Be ready to explain how you approached these situations, what solutions you implemented, and the outcomes. This will show your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, the types of issues you’ll be handling, and opportunities for professional development. This shows your genuine interest in the role and the company.
