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- Tasks: Lead a team managing referrals and assessments for mental health services.
- Company: Join the Glasgow Association for Mental Health, dedicated to supporting mental well-being.
- Benefits: Enjoy professional development opportunities and a supportive team culture.
- Why this job: Make a real impact in mental health while building valuable relationships and skills.
- Qualifications: Experience in team leadership and mental health services is preferred.
- Other info: This role offers a chance to contribute to meaningful change in the community.
The predicted salary is between 36000 - 60000 £ per year.
The Team Leader will lead a centralised referral and assessment team responsible for managing all incoming referrals into GAMH Service Centres. A key focus of the role is to develop and maintain efficient and professional working relationships with key external referrers including Primary Care Mental Health Services, GPs, and Social Care Connect. Working in close partnership with Project Leaders of GAMH Service Centres, the Team Leader will ensure that referrals are appropriately screened, assessed, and allocated to the most suitable service team. The team will also support referred individuals by providing high-quality signposting, relevant information, and undertake short-term pieces of work when longer-term engagement is not required.
Key Responsibilities
- Referral & Assessment Coordination
- Manage the day-to-day operations of the central referral and assessment function.
- Ensure that all referrals are screened for suitability including risk assessment in line with service criteria.
- Oversee timely and person-centered assessments for each referral received.
- Allocate referrals to the appropriate GAMH Service Centre based on assessed need.
- Build and maintain positive, collaborative relationships with key referrers such as:
- Primary Care Mental Health Services
- General Practitioners (GPs)
- Social Care Connect
- Line manage a team of referral workers, providing regular supervision, support and performance reviews.
- Foster a supportive and accountable team culture that reflects GAMH’s values.
- Ensure all team members receive appropriate training and professional development.
- Support the team in delivering brief interventions and short-term support when appropriate.
- Oversee signposting to other services or resources where GAMH is not the best fit.
- Ensure individuals receive compassionate and respectful support throughout their time at GAMH.
- Monitor referral processes and team performance to ensure service quality and efficiency.
- Maintain accurate and confidential service records in line with GDPR and safeguarding practices.
- Ensure that the team are aware of the legal and work settings policies, procedures and practices required for health, safety and security relating to their work.
- Contribute to internal reports, audits, and service evaluations as required.
Team Leader employer: Glasgow Association for Mental Health
Contact Detail:
Glasgow Association for Mental Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with the key stakeholders mentioned in the job description, such as Primary Care Mental Health Services and GPs. Understanding their roles and how they interact with GAMH will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss how you foster a supportive team culture and handle performance reviews.
✨Tip Number 3
Research current trends and best practices in mental health referral processes. Being knowledgeable about efficient assessment methods and person-centred care will set you apart as a candidate who is proactive and informed.
✨Tip Number 4
Prepare to discuss your experience with quality assurance and monitoring processes. Highlight any relevant metrics or outcomes you've achieved in previous roles to demonstrate your commitment to service quality.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership, referral management, and stakeholder engagement. Use specific examples that demonstrate your ability to manage operations and build relationships with external referrers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for mental health services and your understanding of the role's responsibilities. Mention how your skills align with the job description, particularly in managing teams and ensuring quality service delivery.
Highlight Relevant Skills: Emphasise skills such as communication, leadership, and assessment coordination. Provide examples of how you've successfully led teams or managed referrals in previous roles, showcasing your ability to foster a supportive team culture.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Team Leader position.
How to prepare for a job interview at Glasgow Association for Mental Health
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Team Leader in the Central Referral Team. Familiarise yourself with the key tasks such as managing referrals, stakeholder engagement, and team leadership. This will help you articulate how your experience aligns with the job.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership abilities. Discuss how you've successfully managed teams in the past, provided support, and fostered a positive team culture. Highlight any specific training or development initiatives you've implemented.
✨Emphasise Stakeholder Engagement
Be ready to discuss your experience in building relationships with external stakeholders like GPs and social care services. Share specific instances where you've effectively collaborated with these groups to enhance service delivery.
✨Prepare for Scenario Questions
Anticipate scenario-based questions related to referral management and assessment processes. Think about how you would handle various situations, such as prioritising referrals or addressing challenges within the team, and be prepared to explain your thought process.
