Senior IT Field Delivery Engineer

Role: Senior IT Field Delivery Engineer

Location: Field-based, covering Dundee and surrounding areas, Perth and nearby locations, plus the wider EH, KY (Kirkcaldy and Fife), and FK (Falkirk) regions.

Contract Type: Permanent

Salary: Competitive base salary + company van, comprehensive benefits package, flexible rewards scheme, and two paid volunteering days annually.

Hours: Monday-Friday, 9.00 am – 5.30 pm (plus participation in a 1:4 on-call rota).

Overview:

Our client, a respected national technology services provider, is seeking an experienced Senior IT Field Delivery Engineer to join their expanding field operations team. You'll play a key role in delivering high-quality on-site IT support, ensuring customer systems remain operational and reliable.

Ability to olobtain Security clearance will be required for this role.

Key Responsibilities:

• Provide advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, and retail or network equipment.
• Perform rebuilds, configurations, and desktop setups at customer sites.
• Support fellow engineers and act as a technical escalation point where needed.
• Provide temporary cover for other sites during planned or unplanned absences.
• Achieve personal KPIs and contribute to wider team performance targets.
• Maintain clear communication with call administration teams and field management throughout the day to ensure SLA adherence.
• Accurately update all job details and parts movements in real time using a mobile device.
• Undertake IMAC (Install, Move, Add, Change) projects with minimal supervision, leading small projects as required.
• Stay up to date with emerging technologies and proactively develop new technical skills.
• Participate in the out-of-hours support rota and occasional overtime where required.
• Follow company and customer health & safety, quality, and operational standards.
• Maintain company equipment and assets in good working condition.
• Act as a mentor to junior or less experienced engineers.

Skills & Experience:

• Proven background in IT field engineering or hardware support.
• Full UK driving licence (essential).
• Strong customer-facing and interpersonal skills.
• Self-motivated, well-organised, and capable of working independently.
• Relevant technical certifications (CompTIA A+, Server+, or equivalent knowledge/experience).
• Confident working at height and performing manual handling tasks.
• Professional and presentable with excellent communication skills.
• Positive attitude with a collaborative team approach.

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