Technical Support Engineer

Ready to get your foot in the IT door and actually do the job, not just reboot routers all day? We\’re looking for a Junior Technical Support Engineer to join the growing team at our clients head office in Leeds. You’ll primarily support a high-profile client, with a mix of remote and on-site work across Leeds and Manchester.

This role is perfect for someone who’s got a solid foundation in IT support, is hands-on, and most importantly, wants to bring ideas and improvements to the table. This is a great step up into a business where learning is part of the job and the potential to grow is very real.

What You’ll Be Doing

• First-line support for client queries (remote and on-site)
• Managing user accounts (starters/leavers), email groups, folder/sharepoint permissions
• Troubleshooting hardware/software and basic network issues
• Ticket management and escalation when needed
• Assisting in regular site visits and on-site fixes (when remote support just won’t cut it)
• Helping out with broader internal support
• Liaising with internal teams and client staff to keep things ticking

Must-Haves

• Some hands-on experience in a technical support role
• Good grasp of Windows environments (SharePoint, Outlook, folder structures, etc.)
• Confident with basic Active Directory and Office 365 tasks
• Naturally organised and able to prioritise your own workload
• Full UK Driving License + Own Transport
• Solid communicator
• Any MSP or multi-client experience

Why You’ll Love It Here

• Proper experience with a big-name client
• Learn from senior engineers and grow with the business
• Friendly team with people who get stuff done
• Lot\’s of team focused activities, in work as well as out of work.
• Long-term opportunity for progression into senior support, projects, or team leadership

Sound like your kind of challenge?

Let’s talk. Interviews happening in July/August.