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- Tasks: Manage client expectations and coordinate defect resolution for luxury residential projects.
- Company: Join a leading firm known for high-end residential fit-outs in London.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Be part of a team that values quality service and client satisfaction in luxury living.
- Qualifications: Experience in client-facing roles and knowledge of high-end finishes required.
- Other info: We celebrate diversity and encourage all qualified candidates to apply.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting an organised and client-focused Aftercare Manager to support the handover and post-completion phase of luxury residential fit-out projects across London. You will manage client expectations, coordinate defect resolution, and maintain the contractor's high standards of service and finish.
Key Responsibilities:
- Serve as the main point of contact for clients post-handover
- Log, track, and manage defect rectification in collaboration with trades and subcontractors
- Ensure all works are completed promptly and to specification
- Coordinate access and communicate with clients and consultants effectively
- Report on aftercare performance and implement process improvements
- Support the transition between delivery and aftercare teams
Requirements:
- Experience in a client-facing construction or aftercare role
- Understanding of high-end finishes, detailing, and defect management
- Strong communication, planning, and coordination skills
- Ability to maintain calm and professionalism under pressure
- Knowledge of construction processes and residential fit-out
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of gender, race, age, sexual orientation, religion, or belief.
Aftercare Manager - High-End Residential employer: Cavendish Professionals
Contact Detail:
Cavendish Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager - High-End Residential
✨Tip Number 1
Familiarise yourself with high-end residential projects by visiting luxury developments in your area. This will give you a better understanding of the finishes and detailing that are expected, which can help you speak confidently about your experience during interviews.
✨Tip Number 2
Network with professionals in the construction and aftercare sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the Aftercare Manager position at StudySmarter.
✨Tip Number 3
Prepare examples of how you've successfully managed client expectations in previous roles. Being able to share specific instances where you've resolved issues or improved processes will demonstrate your capability to handle the responsibilities of this role.
✨Tip Number 4
Research common defect management practices and tools used in the industry. Showing that you're knowledgeable about these processes can set you apart from other candidates and highlight your readiness for the role.
We think you need these skills to ace Aftercare Manager - High-End Residential
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly in construction or aftercare. Emphasise your understanding of high-end finishes and defect management to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication and coordination skills. Mention specific examples from your past experiences where you successfully managed client expectations and resolved issues.
Highlight Relevant Skills: In your application, clearly outline your planning and organisational skills. Provide examples of how you've maintained professionalism under pressure, as this is crucial for the Aftercare Manager role.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. A well-presented application reflects your attention to detail, which is essential for managing high-end residential projects.
How to prepare for a job interview at Cavendish Professionals
✨Showcase Your Client-Facing Experience
Make sure to highlight any previous roles where you interacted directly with clients. Discuss how you managed their expectations and resolved issues, as this is crucial for the Aftercare Manager position.
✨Demonstrate Knowledge of High-End Finishes
Be prepared to talk about your understanding of luxury residential fit-outs. Mention specific materials or techniques you've worked with, as this will show your expertise in high-end finishes and detailing.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of examples where you successfully coordinated defect resolutions or maintained professionalism during challenging situations.
✨Communicate Your Process Improvement Ideas
Since the role involves reporting on aftercare performance, be ready to discuss any process improvements you've implemented in past roles. This shows your proactive approach and commitment to enhancing service quality.
