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- Tasks: Manage daily operations in a data centre, ensuring top-notch service delivery and customer satisfaction.
- Company: Join Radius, a leader in data centre solutions, committed to operational excellence.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving innovation in tech and enhancing customer experiences.
- Qualifications: Experience in data centre environments and expertise in electrical or connectivity disciplines required.
- Other info: Opportunity to mentor and coach team members while influencing senior stakeholders.
The predicted salary is between 48000 - 72000 £ per year.
Radius is seeking an experienced Service Delivery Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLAs and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year.
Fundamentally to focus on setting high standards and managing our range of contractors and suppliers to agreed KPIs, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to deliver against agreed KPI and RFS objectives.
Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity.
Requirement’s Definition and Management: Plans and drives scoping and requirements definition and prioritisation of activities for large, complex initiatives within the Service Delivery space, primarily rack and cage where required and secondarily to the power team. Obtains input from, and formal agreement to, requirements from a diverse range of stakeholders ie Sales, Engineering, Delivery, Security.
Commercial Support: Work with Service Delivery Team and Supervisor in providing any RFP and RFI responses from the Colo Installations Team, back to the Sales Admin team for winning new business.
Service Acceptance: Engages with Sales, Sales Planning and Admin, Engineering, DC Ops or Project Management Office, to ensure that the Products which are sold are capable of being Delivered and Supported going forward.
Management of contractors and supplier of Services: Solid understanding of DC Operations, constituent elements that make up a Live Production DC Hall. Deep understanding of Shared / Dedicated Installations in a Data Centre environment. Sufficient expertise in at least two of the following disciplines: Electrical, Optical, Connectivity, Colocation (Server Cabinets and PDUs), Health & Safety, Project Management, raised floor, Fire Alarm and suppression systems, Access control.
Information Technology Service Delivery Manager employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in data centre operations. Understanding the nuances of rack and cage installations, as well as power management, will give you an edge when discussing your experience with potential employers.
✨Tip Number 2
Network with professionals in the industry, especially those who are currently working as Service Delivery Managers or in similar roles. Engaging in conversations about their experiences can provide valuable insights and may even lead to job referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed contractors and suppliers in previous roles. Highlighting your ability to meet KPIs and enhance customer satisfaction will demonstrate your capability to excel in this position.
✨Tip Number 4
Showcase your project management skills by being ready to talk about how you've successfully led complex initiatives. Emphasising your experience in change management and stakeholder engagement will resonate well with hiring managers.
We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery management, particularly within a datacentre environment. Emphasise your skills in project management, stakeholder engagement, and contractor management.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements outlined in the job description. Mention your experience with managing service delivery, your understanding of datacentre operations, and how you can contribute to achieving the company's operational excellence objectives.
Showcase Relevant Skills: In your application, clearly demonstrate your expertise in at least two of the specified disciplines such as Electrical, Optical, or Project Management. Use specific examples from your past roles to illustrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Delivery Manager role.
How to prepare for a job interview at Radius
✨Understand the Datacentre Environment
Make sure you have a solid grasp of how datacentres operate, including the specific technologies and processes involved. Familiarise yourself with terms like Co-Lo, PWR activities, and the importance of SLAs to demonstrate your expertise.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing complex projects, particularly in a datacentre context. Highlight any specific methodologies you've used and how you've successfully engaged with stakeholders to drive projects forward.
✨Emphasise Your Leadership Experience
Since the role involves mentoring and coaching, be ready to share examples of how you've led teams or managed contractors in the past. Discuss your approach to setting high standards and achieving KPIs.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges in service delivery. Think about past experiences where you had to resolve issues or improve processes, and be ready to explain your thought process and outcomes.
