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- Tasks: Join our Emergency Department Reception team and assist with patient bookings and inquiries.
- Company: Northampton General Hospital is a leading employer, committed to modernizing healthcare services.
- Benefits: Enjoy a collaborative work environment with diverse teams and flexible shift options.
- Why this job: Make a real impact by helping patients while growing your skills in a supportive setting.
- Qualifications: GCSE Grade C in English required; admin experience and IT skills are a plus.
- Other info: We encourage applications from all backgrounds, promoting inclusivity and belonging.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for enthusiastic and motivated individuals with a positive attitude to join and grow within our exciting Emergency Department Reception team at Northampton General Hospital. If you love working with people on a daily basis then this is the job for you!, Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Respect
Integrity
Courageous
Accountable
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Detailed job description and main responsibilities
You are subject to the requirements of the Data Protection Act and must maintain strict confidentially in respect of patient’s and staff’s records.
This is a 24 hour service working over 7 days covering a variety of shifts i.e. nights, long days, weekends, including bank holidays. It is expected the post holder will be aware of this and will work the range of shifts on a rota agreed 6 weeks in advance (as a minimum).
Booking in of patients attending Accident & Emergency onto the hospital computer system.
Liaising with ambulance staff and booking in patients on arrival.
Receive and deal with telephone enquiries as required.
Cancel or change appointments according to clinic rules and procedures.
Reception duties on out-patient clinics, ensuring all computer details are maintained correctly on the Symphony/Camis system and that all relevant details are entered/updated correctly.
Pre-clinic preparation, responsible for checking that necessary paperwork is available for designated clinics.
Ordering and booking in of hospital notes as required by the Department.
Notifying Overseas Department of any visitors attending the Emergency Department and taking relevant information.
Scanning Emergency Department attendance notes onto the Symphony system.
Admitting patients transferred to other areas of the hospital onto Camis.
Weekly filing in Medical Records of ED Specialist notes.
Admitting and discharging patients on Camis for the Emergency observation area.
Photocopying as required and all other routine office duties.
Deal with all enquiries from members of the public.
Liaise with all levels of staff.
Be aware of the Data Protection Act, Fire, Health & Safety and that all Trust Policies are adhered to.
Attend mandatory courses.
Any other duties which may be required.
To provide cross cover for Urgent Care.
Liaise with all multidisciplinary levels across all directorates. Have the ability to interpret and convey information accurately and concisely.
To participate in any in-house training and awareness sessions to keep up to date with the transit time target.
You must have relevant years of experience working in an admin and clerical role and experience of dealing with the general public and members of staff.
You must have the minimum or equivalent of GCSE Grade C or above in English and an IT qualification is desirable. A working knowledge of the hospital systems Camis/Symphony would be desirable although training and support will be offered to all successful candidates.
You will possess excellent written & verbal communication skills, the ability to work as a team member and on your own initiative and be able to prioritise your workload without compromising attention to detail.
Emergency Department Receptionist employer: Northampton General Hospital Nhs Trust
Contact Detail:
Northampton General Hospital Nhs Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Department Receptionist
✨Tip Number 1
Familiarize yourself with the hospital systems mentioned in the job description, like Camis and Symphony. Even if you don't have experience with them yet, showing a willingness to learn can set you apart.
✨Tip Number 2
Highlight your experience in dealing with the general public and staff in your conversations. Being personable and demonstrating your communication skills will resonate well with the team.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shift work. Since this role requires working nights, weekends, and holidays, showing that you're adaptable will be a big plus.
✨Tip Number 4
Research Northampton General Hospital and its values, especially around inclusivity and support for diverse backgrounds. This knowledge will help you connect with the organization's mission during your discussions.
We think you need these skills to ace Emergency Department Receptionist
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in administrative and clerical roles, especially any work involving public interaction. This will show that you have the necessary skills for the Emergency Department Receptionist position.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, provide specific examples in your application that demonstrate your ability to communicate effectively with both the public and staff.
Demonstrate Teamwork and Initiative: Include instances where you successfully worked as part of a team or took the initiative in your previous roles. This aligns with the hospital's values of collaboration and accountability.
Express Enthusiasm for the Role: Convey your enthusiasm for working in a fast-paced environment like the Emergency Department. Mention your positive attitude and willingness to adapt to various shifts, as this is essential for the position.
How to prepare for a job interview at Northampton General Hospital Nhs Trust
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the opportunity to work in a dynamic environment like the Emergency Department. Highlight your passion for helping people and how you thrive in fast-paced settings.
✨Demonstrate Communication Skills
Since the role involves liaising with various staff and the public, be prepared to showcase your excellent verbal and written communication skills. Share examples of how you've effectively communicated in previous roles.
✨Familiarize Yourself with Hospital Systems
While training will be provided, having a basic understanding of hospital systems like Camis and Symphony can set you apart. Do some research beforehand and mention any relevant experience you have with similar systems.
✨Emphasize Teamwork and Initiative
The job requires both teamwork and the ability to work independently. Prepare to discuss situations where you've successfully collaborated with others as well as times when you've taken the initiative to solve problems on your own.
