Office Manager

📌 *Office Manager – Ground Operations | Heathrow (Terminal 4 HQ)*

Location: Heathrow Airport – Terminal 4 (Head Office)

Contract type: Permanent, Full-time, 40 hours/week (including occasional early/evening shifts)

Salary: Competitive (depending on experience) + benefits

_About Us_

We’re a leading ground operations provider at Heathrow, delivering ramp, passenger, cleaning and support services . Our commitment to safety, operational excellence, and customer satisfaction drives everything we do.

*Role Overview*

As our Office Manager, you’ll support the Terminal 4 management team in delivering efficient, compliant, and professional back-office operations across finance, administration, and facilities.

*Key Responsibilities*

• Oversee comprehensive office operations: travel arrangements, POs, meeting coordination, document production, and stock management

• Manage uniforms, PPE, and logistics to support ramp and passenger services teams

• Maintain attendance and time‑tracking systems; monitor labour costs and report metrics weekly

• Administer office facilities: maintenance requests, vending, stationery, first aid, etc.

• Ensure regulatory compliance (Health & Safety, HAL) and adherence to internal policies

• Organise and minute operational meetings; coordinate with airlines, third-party providers, and internal departments

• Act as HR/Finance liaison: process purchase orders, invoices, and reimbursements

• Monitor office environment; resolve issues with HVAC, equipment, furniture as necessary

• Promote company values: integrity, safety, collaboration, quality of service

*Essential Experience & Skills*

• Proven administrative or office management experience (ideally in aviation/ground operations)

• Strong knowledge of Microsoft Office and office systems

• Experience with procurement processes, purchase orders, invoicing

• Exceptional organisation, prioritisation and attention to detail

• Excellent communication – verbal, written, and minute-taking skills

• Ability to work autonomously and under pressure

*Desirable*

• Understanding of airport and security procedures

• Prior exposure to HR / finance systems

• Experience supporting operational teams in a high-pressure environment

*Benefits*

• Competitive salary

• Health & wellbeing support

• Opportunities for professional development

• Engagement in aviation industry events

*How to Apply*

Please submit your CV to info@vipfirst.co.uk with a tailored cover letter highlighting your office/operations support experience in a fast-paced, regulated environment.