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- Tasks: Manage office operations, support teams, and ensure compliance at Heathrow's Terminal 4.
- Company: Join a leading ground operations provider committed to safety and customer satisfaction.
- Benefits: Enjoy a competitive salary, health support, and professional development opportunities.
- Why this job: Be part of a dynamic team in the aviation industry with a focus on collaboration and quality service.
- Qualifications: Experience in office management, strong Microsoft Office skills, and excellent communication abilities required.
- Other info: Occasional early/evening shifts may be needed; apply with your CV and tailored cover letter.
The predicted salary is between 36000 - 60000 £ per year.
Location: Heathrow Airport – Terminal 4 (Head Office)
Contract type: Permanent, Full-time, 40 hours/week (including occasional early/evening shifts)
Salary: Competitive (depending on experience) + benefits
About Us
We’re a leading ground operations provider at Heathrow, delivering ramp, passenger, cleaning and support services. Our commitment to safety, operational excellence, and customer satisfaction drives everything we do.
Role Overview
As our Office Manager, you’ll support the Terminal 4 management team in delivering efficient, compliant, and professional back-office operations across finance, administration, and facilities.
Key Responsibilities
- Oversee comprehensive office operations: travel arrangements, POs, meeting coordination, document production, and stock management
- Manage uniforms, PPE, and logistics to support ramp and passenger services teams
- Maintain attendance and time‑tracking systems; monitor labour costs and report metrics weekly
- Administer office facilities: maintenance requests, vending, stationery, first aid, etc.
- Ensure regulatory compliance (Health & Safety, HAL) and adherence to internal policies
- Organise and minute operational meetings; coordinate with airlines, third-party providers, and internal departments
- Act as HR/Finance liaison: process purchase orders, invoices, and reimbursements
- Monitor office environment; resolve issues with HVAC, equipment, furniture as necessary
- Promote company values: integrity, safety, collaboration, quality of service
Essential Experience & Skills
- Proven administrative or office management experience (ideally in aviation/ground operations)
- Strong knowledge of Microsoft Office and office systems
- Experience with procurement processes, purchase orders, invoicing
- Exceptional organisation, prioritisation and attention to detail
- Excellent communication – verbal, written, and minute-taking skills
- Ability to work autonomously and under pressure
Desirable
- Understanding of airport and security procedures
- Prior exposure to HR / finance systems
- Experience supporting operational teams in a high-pressure environment
Benefits
- Competitive salary
- Health & wellbeing support
- Opportunities for professional development
- Engagement in aviation industry events
How to Apply
Please submit your CV to info@vipfirst.co.uk with a tailored cover letter highlighting your office/operations support experience in a fast-paced, regulated environment.
Office Manager employer: VIP FIRST LIMITED
Contact Detail:
VIP FIRST LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Manager
✨Tip Number 1
Familiarise yourself with the specific operations at Heathrow Airport, especially Terminal 4. Understanding the unique challenges and requirements of ground operations will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Network with current or former employees in similar roles at Heathrow. They can provide valuable insights into the office culture and expectations, which can be beneficial when you’re discussing your fit for the position.
✨Tip Number 3
Brush up on your knowledge of regulatory compliance, particularly in health and safety within the aviation sector. Being able to speak confidently about these topics will set you apart as a candidate who understands the industry's standards.
✨Tip Number 4
Prepare to discuss your experience with procurement processes and office management systems. Be ready to share specific examples of how you've successfully managed similar responsibilities in past roles, showcasing your organisational skills.
We think you need these skills to ace Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office management or administrative roles, especially in aviation or ground operations. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a tailored cover letter that emphasises your experience in fast-paced, regulated environments. Mention specific examples of how you've successfully managed office operations and supported teams in previous roles.
Highlight Key Skills: In both your CV and cover letter, focus on essential skills such as organisation, attention to detail, and communication. Provide examples of how you've used these skills to improve office efficiency or support operational teams.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Office Manager role.
How to prepare for a job interview at VIP FIRST LIMITED
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and recent developments. Understanding their commitment to safety and operational excellence will help you align your answers with what they prioritise.
✨Showcase Your Organisational Skills
As an Office Manager, organisation is key. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in the past, especially in a high-pressure environment like aviation.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to resolve issues related to office operations, compliance, or team coordination, and be ready to explain your thought process.
✨Highlight Communication Skills
Excellent communication is crucial for this role. Be ready to demonstrate your verbal and written communication skills, perhaps by discussing how you’ve effectively coordinated with different teams or taken minutes during meetings.
