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For Companies At a Glance
- Tasks: Lead a new Service Desk team, ensuring top-notch support and service delivery.
- Company: Join a dynamic tech company in Manchester, focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of a fresh team, shaping the future of service excellence in tech.
- Qualifications: Experience as a Senior Service Desk Manager or Team Lead is essential.
- Other info: This role offers a chance to make a real impact in a growing company.
The predicted salary is between 43200 - 72000 £ per year.
Wanted to head up a brand-new Service Desk in the Manchester area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that next step up!
Successful candidates must have experience within a similar position and be comfortable in the role.
Locations
Service Desk Manager employer: Pro-Connexions Ltd
Contact Detail:
Pro-Connexions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Network with professionals in the technology sector, especially those who have experience in service desk management. Attend local tech meetups or online webinars to connect with potential colleagues and industry leaders who can provide insights and possibly refer you to opportunities.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in service desk operations. Being knowledgeable about tools like ITIL, ticketing systems, and customer service best practices will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 3
Prepare for interviews by practising common questions related to team leadership and service desk management. Think of specific examples from your past experiences that demonstrate your ability to lead a team, resolve conflicts, and improve service delivery.
✨Tip Number 4
Showcase your leadership skills by volunteering for projects or initiatives within your current role. This could involve leading a small team on a task or implementing a new process, which will provide you with concrete examples to discuss during your interview.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing service desks or teams. Focus on relevant achievements and responsibilities that align with the job description, such as leading a team, improving service delivery, or implementing new technologies.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your leadership skills and familiarity with technology environments. Show how you can contribute to building a successful service desk.
Highlight Relevant Skills: Emphasise key skills that are crucial for a Service Desk Manager, such as problem-solving, communication, and team management. Use examples from your past roles to illustrate how you've successfully applied these skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pro-Connexions Ltd
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and guide others.
✨Demonstrate Technical Knowledge
Since the role is within a technology environment, it's crucial to showcase your technical expertise. Brush up on relevant technologies and tools used in service desks. Be ready to discuss how you've implemented or improved processes in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you had to handle difficult customers or resolve conflicts within your team, and be ready to explain your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the company and the role. Ask about the team's current challenges, the company's vision for the service desk, or opportunities for professional development.
