Administration Support Officer

Are you detail-oriented, organised, and confident using Excel—especially VLOOKUPs? We are looking for a proactive Administration Support Officer to join our compliance team at Residential Management Group and help ensure regulatory legal requirements are met efficiently and accurately.

Where will I be working? You will be based at our offices in Northwich, CW9 7LN. This is a hybrid role consisting of 4 days per week in the office and 1 from home. Initially you will be asked to work 5 days per week in the office until training is completed.

About the Role: As a key member of the Compliance team, you will be responsible for:

• Administering regulatory legal instructions and updating internal databases.
• Monitoring supplier performance against SLAs and ensuring timely reporting.
• Using Excel (including VLOOKUPs) to manage and analyse compliance data.
• Responding to internal and external compliance queries with clarity and professionalism.
• Supporting the resolution of non-compliance issues to reduce risk to the company and clients.

What We Are Looking For:

• Intermediate Excel skills – you should be confident using functions like VLOOKUP to manage and interpret data.
• Strong attention to detail and excellent time management.
• Confident communicator with a customer-focused approach.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Word and Outlook.

Desirable:

• Experience in the property management industry.
• Basic understanding of compliance processes.

What does RMG have to offer you?

• 27 days holiday plus all Bank Holidays.
• Option to buy/sell up to 5 days annual leave each holiday year.
• Life Assurance Cover.
• Free Healthcare cashback Plan (re-claiming for things like optical treatment and dental care, physiotherapy and GP Charges – plus more!), plus 24/7 access to remote GP Services.
• Sponsorship for study and professional qualifications (up to 4 study days).
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
• Places Gym membership - we offer free membership for all our Places Gyms.
• Access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers!

What’s next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you are looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

If you are a recruitment agency please note we operate a PSL and do not take cold calls.

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.