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- Tasks: Join our team as a Helpdesk Engineer, providing essential support and troubleshooting.
- Company: Mayflower is a dynamic company focused on delivering top-notch IT solutions.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: This role offers hands-on experience in IT support and a chance to grow your skills.
- Qualifications: Strong communication skills and a passion for customer service are key; prior helpdesk experience is a plus.
- Other info: Opportunity to work with cutting-edge technology and develop your career in IT.
The predicted salary is between 28800 - 43200 £ per year.
Overall Job Purpose:
To be part of a team that owns key support functions as follows:
- Hardware break fix support and management
- Printer configuration and ongoing management
- Software installation and ongoing management
Key Responsibilities:
- Acting as a first point of contact via telephone, email or ticket to customer or internal related queries
- To liaise with customers in relation to support queries keeping customers informed
- Work to SLAs, personal KPIs and strategic objectives
- Creating/Updating KB articles
- Management of ServiceNow Ticketing system
- Keep training up to date
Experience, Personal Qualities and Skills:
- Excellent customer facing phone manner and communication skills
- Great analytical skills and thinking
- Executing detailed administration instructions in a timely manner
- The ability to prioritise workload and work in an organised manner
- Skilled use and support of Microsoft Teams, Word, Excel and PowerPoint
- Good working knowledge of O365, Windows server & Active Directory
- ServiceNow experience advantageous but not essential
- Work in a previous helpdesk role advantageous but not essential
- Must be self-motivated and able to be an effective team player
- Must have pride in delivering the best Service possible
- Enjoy working as part of a team
To be considered for this opportunity it is essential you have a professional work ethic with excellent attention to detail. Strong customer facing skills with the ability to multitask with accuracy is also required. ITIL and Microsoft accreditations would be beneficial but not essential.
Helpdesk Engineer - Aberdeen employer: Mayflower Recruitment Ltd
Contact Detail:
Mayflower Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Engineer - Aberdeen
✨Tip Number 1
Familiarise yourself with the ServiceNow Ticketing system, as it's mentioned in the job description. Even if you don't have direct experience, understanding how ticketing systems work can give you an edge during interviews.
✨Tip Number 2
Brush up on your knowledge of O365, Windows Server, and Active Directory. Being able to discuss these technologies confidently will show that you're prepared and knowledgeable about the tools you'll be using.
✨Tip Number 3
Practice your customer service skills, especially over the phone. Since this role involves being the first point of contact for support queries, demonstrating a friendly and professional phone manner can set you apart from other candidates.
✨Tip Number 4
Highlight any experience you have with creating or updating knowledge base articles. This shows that you understand the importance of documentation in support roles and are proactive about sharing knowledge.
We think you need these skills to ace Helpdesk Engineer - Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Helpdesk Engineer role. Emphasise your customer service skills, technical knowledge, and any previous helpdesk experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully handled support queries or worked in a team environment, demonstrating your ability to meet SLAs and KPIs.
Highlight Technical Skills: In your application, clearly outline your proficiency with Microsoft Teams, O365, and any experience with ServiceNow. If you have ITIL or Microsoft accreditations, be sure to mention them as they can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Mayflower Recruitment Ltd
✨Show Off Your Communication Skills
As a Helpdesk Engineer, you'll be the first point of contact for customers. Make sure to demonstrate your excellent phone manner and communication skills during the interview. Practice clear and concise explanations of technical issues, as this will showcase your ability to communicate effectively with clients.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific examples where you've successfully resolved customer queries or technical issues in the past. This will help illustrate your analytical skills and your ability to think on your feet, which are crucial for this role.
✨Familiarise Yourself with ServiceNow
While ServiceNow experience is advantageous but not essential, having a basic understanding of how ticketing systems work can set you apart. If you have any experience with similar systems, be ready to talk about it and how you managed tickets efficiently.
✨Demonstrate Team Spirit
Since this role requires you to work as part of a team, be prepared to discuss your previous experiences in collaborative environments. Share examples of how you've contributed to team success and how you handle working with others to achieve common goals.
