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- Tasks: Join our team as a Helpdesk Engineer, providing essential support and troubleshooting.
- Company: Mayflower is a dynamic company focused on delivering top-notch IT solutions.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: This role offers hands-on experience in IT support and a chance to grow your skills.
- Qualifications: Strong communication skills and a passion for customer service are key; prior helpdesk experience is a plus.
- Other info: Opportunity to work with cutting-edge technology and develop your career in IT.
The predicted salary is between 24000 - 36000 £ per year.
Overall Job Purpose:
To be part of a team that owns key support functions as follows:
- Hardware break fix support and management
- Printer configuration and ongoing management
- Software installation and ongoing management
Key Responsibilities:
- Acting as a first point of contact via telephone, email or ticket to customer or internal related queries
- To liaise with customers in relation to support queries keeping customers informed
- Work to SLAs, personal KPIs and strategic objectives
- Creating/Updating KB articles
- Management of ServiceNow Ticketing system
- Keep training up to date
Experience, Personal Qualities and Skills:
- Excellent customer facing phone manner and communication skills
- Great analytical skills and thinking
- Executing detailed administration instructions in a timely manner
- The ability to prioritise workload and work in an organised manner
- Skilled use and support of Microsoft Teams, Word, Excel and PowerPoint
- Good working knowledge of O365, Windows server & Active Directory
- ServiceNow experience advantageous but not essential
- Work in a previous helpdesk role advantageous but not essential
- Must be self-motivated and able to be an effective team player
- Must have pride in delivering the best Service possible
- Enjoy working as part of a team
To be considered for this opportunity it is essential you have a professional work ethic with excellent attention to detail. Strong customer facing skills with the ability to multitask with accuracy is also required. ITIL and Microsoft accreditations would be beneficial but not essential.
Helpdesk Engineer - Aberdeen employer: Mayflower Recruitment Ltd
Contact Detail:
Mayflower Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Engineer - Aberdeen
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Helpdesk Engineer, especially around customer communication. Practising your phone manner and email etiquette can help you stand out during any initial conversations.
✨Tip Number 2
Brush up on your technical skills related to Microsoft Teams, O365, and ServiceNow. Being able to demonstrate your knowledge in these areas during an interview will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully managed customer queries or resolved issues. This will help you illustrate your problem-solving skills and customer-facing abilities effectively.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Be ready to discuss how you’ve contributed to team success in previous roles, as this aligns well with our values at StudySmarter.
We think you need these skills to ace Helpdesk Engineer - Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Helpdesk Engineer role. Emphasise your customer service skills, technical knowledge, and any previous helpdesk experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in a team. Mention specific examples of how you've successfully handled customer queries or technical issues in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Teams, O365, and any experience with ServiceNow. If you have ITIL or Microsoft accreditations, be sure to mention them as they can set you apart.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Mayflower Recruitment Ltd
✨Show Off Your Communication Skills
As a Helpdesk Engineer, you'll be the first point of contact for customers. Make sure to demonstrate your excellent phone manner and communication skills during the interview. Practice clear and concise explanations of technical issues, as this will showcase your ability to liaise effectively with customers.
✨Highlight Your Analytical Abilities
The role requires great analytical skills. Be prepared to discuss past experiences where you've successfully solved problems or managed complex situations. Use specific examples to illustrate how you approach troubleshooting and decision-making.
✨Familiarise Yourself with ServiceNow
While ServiceNow experience is advantageous but not essential, it’s a good idea to familiarise yourself with the platform. If you have any experience with ticketing systems, be ready to discuss how you used them to manage support queries efficiently.
✨Demonstrate Team Spirit
Being a team player is crucial for this role. Share examples of how you've collaborated with colleagues in previous positions. Emphasise your ability to work well within a team and your pride in delivering excellent service together.
