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For Companies At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and managing teams effectively.
- Company: Join Four Points Flex by Sheraton, a pioneering hotel in East London focused on comfort and convenience.
- Benefits: Enjoy exclusive hotel discounts, free meals, health plans, and continuous learning opportunities.
- Why this job: Be part of a dynamic team that values people, fun, and personal growth in hospitality.
- Qualifications: 3+ years in hotel management, preferably with Marriott experience; strong leadership and analytical skills required.
- Other info: Opportunity to shine in a growing company that prioritises employee development and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Front of House Manager at Four Points Flex by Sheraton London Shoreditch East.
All the perks you deserve:
- Exclusive member and Friends & Family rates at Marriott Hotels & Cycas Hospitality Hotels worldwide.
- Team meals on duty.
- Keep your vibes positive with free counselling sessions through our health plan.
- Access to Free Medical healthcare plans.
- Workplace pension scheme.
- Unlock exclusive perks with our benefits platform featuring discounts on shopping, gym memberships, holidays, insurance, and more.
- Continuous learning & development opportunities.
About Us
The Four Points Flex by Sheraton Shoreditch East located in the heart of East London, will be one of the first of its kind in the UK, providing unparalleled convenience for both business and leisure travellers. Whether for work or leisure, our guests are busy and on the move. They need a comfortable and affordable place to rest and recharge. At Four Points Flex by Sheraton, we treat the basics with the importance they deserve, delivering a friendly, efficient, and reliable experience so our guests can relax about their stay. We make it effortless.
We believe that an efficient, clean, and affordable space is vital to making every trip a success. With the prime location, modern accommodation, and exceptional service, the Four Points Flex by Sheraton follows brand values of convenience, honesty, assurance, and peace of mind for all our patrons.
We're confident that you and our guests will share memorable moments and assure you of an unforgettable journey with us.
YOUR CORE PURPOSE WILL BE: To oversee the operational management of the hotel, including Guest Services, Housekeeping & Food & Beverage. Working closely with the GM and being the 'go to' person in their absence. Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skills development. Assist in managing day to day hotel operations by maximising financial returns, driving our people first culture, whilst creating and maintaining a unique guest experience. Execute brand standards and all operational initiatives of the brand, with a keen focus on health and safety, compliance and through developing a strong team culture, promote awareness of the hotel and brand in the local community. To support with initiatives and to the overall objectives of the business in terms of revenues, costs, and teamwork - developing your personal competency levels. Be the guarantor of guest satisfaction, positioning yourself as a benchmark for quality. Your role will report to the General Manager, and you will be required to deputise in their absence.
WHAT YOU SHOULD BRING:
- Minimum 3 year's previous experience of a management role, from an Internationally recognised branded hotel - Marriott experience will be preferred.
- Keen ability to analyse performance metrics.
- Know how to set and manage a budget to achieve optimal returns.
- Candidates with a strong Duty Management and Food & Beverage background are preferred.
- A good working knowledge of Opera PMS, and Symphony is desired.
- Previous work experience in a Marriott Brand is desired.
About Cycas Hospitality
At Cycas Hospitality, we look for people who are dynamic, confident, and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun. Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we've created an innovative pan European hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.
* T&Cs apply. *Recruit a friend bonus only applicable if employee passes three months' probation and are not on their leave of notice. Calculated on Pro-Rata Basis.
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.
Front of House Manager employer: Cycas Hospitality
Contact Detail:
Cycas Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with the Four Points Flex brand values and culture. Understanding their commitment to convenience, honesty, and guest satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Four Points Flex or Cycas Hospitality. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Highlight your experience with performance metrics and budget management in your conversations. Being able to discuss specific examples of how you've maximised financial returns in previous roles will demonstrate your capability for this position.
✨Tip Number 4
Prepare to discuss your leadership style and how you foster a positive team culture. Since the role involves managing a team and ensuring guest satisfaction, showcasing your ability to develop and motivate staff will be crucial.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in guest services, housekeeping, and food & beverage. Emphasise any previous roles in internationally recognised hotels, especially if you have Marriott experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Four Points Flex brand values. Mention specific examples of how you've improved guest satisfaction or team performance in past roles.
Highlight Relevant Skills: In your application, clearly outline your skills in budget management, performance analysis, and familiarity with Opera PMS and Symphony. These are key aspects of the role that the hiring team will be looking for.
Follow Application Instructions: Ensure you follow the application instructions carefully. Attach your CV along with details of your current salary and notice period as specified. This shows attention to detail and respect for the company's process.
How to prepare for a job interview at Cycas Hospitality
✨Showcase Your Management Experience
Make sure to highlight your previous management roles, especially in internationally recognised hotels. Be prepared to discuss specific examples of how you've successfully overseen operations and improved guest satisfaction.
✨Demonstrate Financial Acumen
Since the role involves managing budgets and maximising financial returns, be ready to talk about your experience with performance metrics and budget management. Share any relevant achievements that showcase your ability to drive profitability.
✨Familiarise Yourself with Brand Standards
Research Four Points Flex by Sheraton and understand their brand values and operational standards. Be prepared to discuss how you can uphold these standards and contribute to a positive guest experience.
✨Emphasise Team Culture and Development
The company values a people-first culture, so be ready to discuss how you've fostered teamwork and developed staff in your previous roles. Share examples of how you've created a supportive and engaging work environment.
