Application Support Analyst - TWE41541

A high priority position has arisen to join a leading trading organisation as an Application Support Analyst, responsible for ensuring the reliability and availability of key trading systems used across global operations.

This is a critical role within the IT team, focused on maintaining and enhancing the production environment of core trading platforms.

You will provide both technical and functional support for a suite of business-critical applications across front, middle and back office. The business utilise a mixed ETRM estate (including Endur) but the business are open to cross-training people who have experience with trading and risk management systems such as Murex, Fidessa, Calypso, Findur, Finastra or similar platforms.

The role plays a vital part in managing end-of-day processes, troubleshooting issues, and driving service excellence through continuous improvement.

Key Responsibilities

• Provide 1st and 2nd line support for managed applications, ensuring rapid and effective resolution of production issues.
• Manage and track incidents through to closure, communicating clearly with stakeholders throughout.
• Escalate complex issues to 3rd line support (internal teams or external vendors) as appropriate.
• Monitor system performance and availability, working to meet or exceed defined service level agreements (SLAs).
• Ensure all application releases and configuration changes are well-managed, documented, and include appropriate rollback plans.
• Develop and enhance production support procedures to improve service quality and operational efficiency.
• Participate in the onboarding of new software from delivery projects, ensuring support readiness and proper knowledge transfer.
• Maintain clear and concise documentation for resolving key system issues and processes.
• Execute and monitor end-of-day processes for supported trading systems.
• Maintain master data within designated applications following business approvals.
• Provide support during disaster recovery tests and failover scenarios when required.

Skills & Competencies:

• Experience supporting trading and risk managements systems, including, but not limited to: Endur, Allegro, Symphony, Aspect, Murex, Fidessa, Calypso, Findur, Finastra
• Strong understanding of trading processes and environments.
• Demonstrated ability to work collaboratively within a team-oriented, high-pressure environment.
• Proven track record of driving process improvements and adapting to shifting priorities.

This is a unique opportunity to support mission-critical trading operations in a fast-paced and dynamic energy market. If you are a proactive problem-solver with a passion for technology and operational excellence, we’d love to hear from you.