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- Tasks: Coordinate and schedule field engineers to ensure efficient service delivery.
- Company: Join the UK's leading company in their field with a strong reputation.
- Benefits: Enjoy a competitive salary, 26 days holiday, and hybrid work options.
- Why this job: Be part of a dynamic team that values organisation and communication while making a real impact.
- Qualifications: Experience in coordinating or scheduling field engineers is essential; strong organisational skills required.
- Other info: This role offers a chance to develop your career in a well-established company.
The predicted salary is between 29800 - 31500 £ per year.
Due to workload our client, the UK's leading company in their field, currently has an opening for a service scheduler/planner/coordinator to join the operation. Excellent very well established company with first rate benefits.
As Service Planning/Scheduling Coordinator you will be responsible for the accurate planning and booking of Field Service Engineers' time to ensure that each engineer is efficiently utilised and achieves the specified number of jobs per day.
Key Responsibilities:- Pro-actively carry out the day-to-day operation of the Service Department ensuring customer needs are met in a precise and timely manner.
- Ensure efficient use of the engineers in the form of administering their diaries and schedules to meet the customer requirements and best utilisation of the company resources and engineers' geographical locations.
- Call handling: taking incoming calls from service customers requesting a service visit or reporting on-site faults, raising technical support cases where required.
- Liaising with customers to organise works and issuing of relevant information and paperwork.
- To be responsible for accurately closing down the engineers' work within the defined guidelines.
- Ensure that the engineers have been provided with accurate, clear and relevant information, instructions and replacement part(s) to enable them to complete their work/repairs efficiently.
- Ensure that Sales Orders are maintained/invoiced and correctly processed within Sage.
- Update the Customer Relationship Management system (CRM) with relevant updates.
- Ensure that all data/information entered and/or already present within CRM is correct and accurate.
- Allocation and co-ordination of engineers for scheduled preventative maintenance visits located within designated geographical area ensuring they are monitored and continually booked in.
- Book in Preventative Maintenance visits within specified timescales and planned alongside other works.
We are inviting applications from individuals who have experience in coordinating, planning and scheduling field engineers or technically related staff in the field. Must be highly organised, a good team player with excellent communication skills with a proactive approach to problem solving.
Salary £29,800 - £31,500 p.a. plus 26 days holiday and bank holidays. Hybrid.
Service Coordinator in Fareham employer: Cube Consulting and Resourcing Ltd
Contact Detail:
Cube Consulting and Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Fareham
✨Tip Number 1
Familiarise yourself with the company's operations and values. Understanding their approach to service coordination will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced in the Service Coordinator role, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss your experience with scheduling and coordinating field engineers. Be ready to share specific examples of how you've successfully managed schedules and resolved conflicts in the past.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you had to think on your feet. The ability to handle unexpected issues is crucial in this role, so having relevant examples will set you apart.
We think you need these skills to ace Service Coordinator in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coordinating, planning, and scheduling. Use specific examples that demonstrate your organisational skills and ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the role of Service Coordinator and showcase your proactive problem-solving skills.
Highlight Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that illustrate your ability to liaise with customers and team members effectively. Mention any relevant experience in call handling or customer service.
Showcase Technical Proficiency: If you have experience with CRM systems or scheduling software, be sure to mention it. Highlighting your familiarity with tools like Sage can set you apart from other candidates.
How to prepare for a job interview at Cube Consulting and Resourcing Ltd
✨Showcase Your Organisational Skills
As a Service Coordinator, being organised is key. Prepare examples of how you've successfully managed schedules or coordinated teams in the past. Highlight any tools or methods you used to keep everything on track.
✨Demonstrate Communication Prowess
Effective communication is crucial for this role. Be ready to discuss how you've handled customer inquiries or resolved issues in previous positions. Practice clear and concise responses to potential questions.
✨Familiarise Yourself with CRM Systems
Since you'll be updating and maintaining a CRM system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with specific software, mention it during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage conflicting priorities or handle unexpected changes in schedules, and be prepared to explain your thought process.
