Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic reception team and ensure top-notch customer service at a prestigious hotel.
- Company: Join a renowned hotel in central Windsor, known for its exceptional hospitality.
- Benefits: Enjoy a competitive salary of up to £31k and flexible shift patterns.
- Why this job: Be part of a vibrant team, enhance your leadership skills, and make guests feel special.
- Qualifications: Experience in managing a reception team and proficiency in Opera is essential.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 18600 - 21600 £ per year.
A fantastic opportunity has arisen for an experienced Head Receptionist to join our client, a prestigious hotel in central Windsor. Reporting into the Deputy General Manager, the successful candidate will have previous experience in using Opera, as well as managing a team and will be responsible for providing exemplary customer service at all times.
Salary up to £31k per annum depending on experience. Working 5 days out of 740 hours per week (shift pattern) shifts are typically 7am - 3:30pm or 2:15pm - 10:45pm (*middle shifts may be required).
Key responsibilities:- Overseeing a team of 1 assistant head receptionist, 3 receptionists and 3 reception porters
- To ensure that operating standards are upheld at all times
- Effectively monitor the arrivals' list, identifying VIPs and regular guests and ensure correct allocation of room type
- Liaise with Duty Manager to ensure relevant departments are aware of VIPs and any special requests
- Ensure that the correct guest details are obtained on check-in and updated on Opera
- Monitor any extra departures, stay on’s and room moves and advise team accordingly
- Maintain confidentiality of information at all times
- Maintain a safe & secure working environment
- Ensuring a best-in-class customer service is delivered at all times
- Proven experience in managing a reception team
- Proficiency in using Opera
- Knowledge of relevant security, fire, health & safety, food safety legislation and procedures
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Head Receptionist in Windsor, Berkshire employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist in Windsor, Berkshire
✨Tip Number 1
Familiarise yourself with the Opera system if you haven't already. Since proficiency in Opera is a key requirement for this role, demonstrating your knowledge or experience with it during any conversations can set you apart from other candidates.
✨Tip Number 2
Highlight your leadership skills and experience managing a team. Be prepared to discuss specific examples of how you've successfully led a team in a busy environment, as this will be crucial for the Head Receptionist position.
✨Tip Number 3
Research the hotel and its customer service ethos. Understanding their values and how they deliver exemplary service will help you align your answers with what they are looking for, showing that you're a great fit for their team.
✨Tip Number 4
Prepare to discuss how you handle VIP guests and special requests. Since this role involves liaising with the Duty Manager about VIPs, having a strategy for ensuring their needs are met will demonstrate your capability in providing top-notch service.
We think you need these skills to ace Head Receptionist in Windsor, Berkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing a reception team and using Opera. Include specific examples of how you've delivered exemplary customer service in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your leadership skills and your ability to maintain high operating standards.
Showcase Relevant Skills: In your application, clearly outline your knowledge of security, fire, health & safety, and food safety legislation. This will demonstrate your readiness for the role and your commitment to maintaining a safe working environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Head Receptionist.
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Showcase Your Leadership Skills
As a Head Receptionist, you'll be managing a team. Be prepared to discuss your previous experience in leading teams, resolving conflicts, and motivating staff. Share specific examples of how you've successfully managed a team in the past.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Prepare to share instances where you went above and beyond for guests. Highlight your understanding of what exemplary customer service looks like and how you ensure it is delivered consistently.
✨Familiarise Yourself with Opera
Since proficiency in Opera is essential, make sure you can discuss your experience with the software confidently. If possible, brush up on any features or functions that are particularly relevant to the role, so you can speak knowledgeably about them.
✨Understand the Hotel's Values and Standards
Research the hotel and its values before the interview. Understanding their operating standards will help you align your answers with what they expect from their Head Receptionist. This shows your genuine interest in the position and the company.
