Temporary Collections Advisor in Basingstoke

The Company:
A company that truly value their staff and believe that the people they employ are the reason for their success! It is a fun, open plan environment that is based in Basingstoke, a company who are focused on service delivery and service excellence.

The Job:
On behalf of our client we are seeking an experienced Collections Advisor on a temporary basis until the end of 2025. They are seeking someone who has already gained some collections experience and your role will be to collect monies due to the company. You will be providing an effective and efficient collections process to control and remedy cases of customer arrears and default, through the proactive chasing of debtors, resolution of issues hindering collection and the processing of administrative activities which facilitate and enable payments and/or minimise losses.

• To carefully monitor new and existing arrears cases and actively chase all monies due on unpaid customer invoices primarily by telephone, and where appropriate e mail and/or letter, always with the end goal of securing payment or a specific commitment to pay.
• Ensuring a particular focus on larger arrears cases and those where likelihood of loss seems high. Progress on such cases is to be communicated to line management and guidance sought and followed as required.
• In cases of arrears where the actions of the partner are causing arrears or preventing collection, reporting to such matters to line management and working as directed to resolve the specific case and contributing to the resolution of root causes.
• Responding accurately and in a timely manner to general queries regarding arrears cases from both customers and internal staff while maintaining the focus on collection and /or avoidance of loss.
• To follow the department policy and procedures, TCF principles and all FCA regulatory compliance

The Person:
For this role our client is seeking an experienced Collections individua, you will have already worked in a Customer Service and Collections environment, have a confident telephone manner and proven time and task management skills

The Location:

Basingstoke, near the train station

The Pay:
£14 per hour

The Hours:
Monday Friday 37.5 hours per week

The Contract:

Temporary until the end of 2025.