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For Companies At a Glance
- Tasks: Provide first-line IT support, troubleshoot issues, and maintain systems for a mission-driven organisation.
- Company: Join a not-for-profit focused on cybersecurity and intelligence, making a real-world impact.
- Benefits: Enjoy a hybrid work model, collaborative team environment, and opportunities for professional growth.
- Why this job: Be part of a close-knit team solving technical problems that matter in the cybersecurity space.
- Qualifications: Experience in IT support, knowledge of Windows, Microsoft 365, and strong troubleshooting skills required.
- Other info: Ready to advance your IT career? Apply now as interviews are happening fast!
The predicted salary is between 30000 - 42000 £ per year.
Bestman Solutions is working with a security-focused, not-for-profit organisation to hire a Support Analyst – IT Operations to join a collaborative internal ICT team. This is an excellent opportunity for someone who enjoys solving technical problems, thrives in a close-knit environment, and wants to be part of a mission-led organisation delivering real-world impact in the cybersecurity and intelligence space.
You’ll be the go-to person for first-line IT support across the organisation — resolving issues, setting up systems, and keeping things running smoothly for both office-based and remote colleagues. You’ll play a hands-on role in day-to-day operations while contributing to a secure and reliable tech environment.
What You’ll Be Doing- Responding to support requests via phone, email, or in person
- Troubleshooting hardware, software, and network issues
- Supporting remote users and maintaining IT equipment (laptops, desktops, peripherals)
- Managing onboarding and offboarding tasks for new starters and leavers
- Performing routine system maintenance, updates, and fault diagnostics
- Escalating complex issues to 2nd Line Support or external providers
- Keeping documentation up to date and delivering a high standard of customer service
- Participating in an on-call rota to support out-of-hours requirements
- Experience in an IT support or service desk role
- Strong understanding of Windows 10/11, Microsoft 365, and Azure administration
- Familiarity with Linux systems (e.g., Ubuntu)
- Knowledge of desktop and laptop hardware, along with basic networking
- Excellent troubleshooting and communication skills
- A proactive attitude, with a willingness to learn and adapt
- Certifications such as Microsoft, CCNA, or CompTIA A+ are a plus
Ready to take the next step in your IT support career? Apply now — interviews are moving quickly.
Support Analyst – IT Operations employer: Bestman Solutions
Contact Detail:
Bestman Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst – IT Operations
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft 365. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical issues you've resolved. This will help you illustrate your troubleshooting abilities and proactive attitude, which are key traits for a Support Analyst.
✨Tip Number 3
Research Bestman Solutions and their mission in the cybersecurity space. Understanding their values and goals will allow you to tailor your conversation during the interview, showing that you're genuinely interested in contributing to their mission.
✨Tip Number 4
Prepare to discuss your experience with remote support and IT equipment management. Given the hybrid nature of the role, demonstrating your ability to support both office-based and remote colleagues will set you apart from other candidates.
We think you need these skills to ace Support Analyst – IT Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or service desk roles. Emphasise your understanding of Windows 10/11, Microsoft 365, and Azure administration, as well as any familiarity with Linux systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive attitude. Mention specific examples of how you've successfully resolved technical issues in the past and your commitment to delivering excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your troubleshooting skills and any certifications you hold, such as Microsoft, CCNA, or CompTIA A+. This will demonstrate your qualifications and readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bestman Solutions
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 10/11, Microsoft 365, and Azure during the interview. Be prepared to discuss specific examples of how you've troubleshot issues or supported users in these environments.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving technical problems, be ready to walk through a few scenarios where you successfully diagnosed and fixed issues. This will show your analytical skills and ability to think on your feet.
✨Emphasise Communication Skills
As a Support Analyst, you'll need to communicate effectively with both technical and non-technical colleagues. Practice explaining complex concepts in simple terms, and be prepared to discuss how you handle customer service situations.
✨Express Your Willingness to Learn
The organisation values a proactive attitude and a desire to learn. Share examples of how you've adapted to new technologies or processes in the past, and express your enthusiasm for continuing to grow in your IT career.
