Specialist Engineer

About The Role

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. This role will be within our Private networks - We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.

What will you be doing?

• You’ll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team.
• You’ll be proactive and Reactive within Incident Management.
• You’ll have user Access Management & Vulnerability Management System Governance to ensure the effective operation of the services.
• Providing Out of Hours Support via an On-Call Rota.

What you’ll bring

• You’ll bring experience with supporting OSS applications from a 2nd and 3rd Line level.
• You’ll have the experience of working with developers/vendors implementing fixes or improvements to systems.
• Experience of LINUX and Microsoft Operating Systems.
• You’ll have the exposure to ITIL Methodologies.
• The ability to explain complex technical issues in a simple, customer centric language.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include:

• Matched or contributory pension scheme.
• Online GP service, 24 hours a day, 365 days a year.
• Employee assistance programme.
• My Rewards portal, access to 1000s of retail discounts.
• Life assurance.
• Cycle to work, salary finance and give as you earn schemes.
• Enhanced maternity, paternity leave and adoption leave.
• Reward and recognition scheme.
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme.
• 25 days annual leave plus bank holidays.
• Recommend a friend - get rewarded for introducing people to us!
• Overtime / Call out.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet.
• We’re open and seek new and better ways of exceeding expectations.
• We’re together and as one team; the whole is greater than the sum of the parts.
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.