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- Tasks: Assist customers with spare part inquiries and provide top-notch service.
- Company: Join a friendly team in a central Nottingham office focused on customer satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values your input and fosters a positive culture.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for high school and college students looking for flexible work options.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Parts Sales Advisor to join our knowledgeable and friendly Parts Department Team.
Working within the dedicated Parts Centre in our central Nottingham Office, you will be delivering excellent customer service and Aftersales product support.
Using your technical product knowledge, you will be taking inbound customer calls, identifying spare part requirements.
Parts Telesales Advisor employer: Machine Mart
Contact Detail:
Machine Mart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Telesales Advisor
✨Tip Number 1
Familiarise yourself with the types of parts and products we offer. Understanding our inventory will help you answer customer queries more effectively during the interview.
✨Tip Number 2
Brush up on your customer service skills. Be prepared to discuss how you've handled challenging customer interactions in the past, as this role heavily relies on providing excellent support.
✨Tip Number 3
Practice your communication skills. Since you'll be taking inbound calls, being clear and concise while also being friendly is key to making a great impression.
✨Tip Number 4
Show enthusiasm for the automotive industry. Demonstrating a genuine interest in cars and parts can set you apart from other candidates and show that you're a good fit for our team.
We think you need these skills to ace Parts Telesales Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Parts Telesales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Since the role involves delivering excellent customer service, make sure to include specific examples in your CV or cover letter that demonstrate your ability to handle customer inquiries effectively and provide solutions.
Highlight Technical Knowledge: Emphasise any technical product knowledge you have, especially related to spare parts or automotive products. This will show the employer that you are well-equipped to assist customers with their needs.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to the Parts Department Team. Make it personal and engaging to capture their attention.
How to prepare for a job interview at Machine Mart
✨Showcase Your Technical Knowledge
As a Parts Telesales Advisor, you'll need to demonstrate your understanding of spare parts and their applications. Brush up on common parts and their functions, and be prepared to discuss how you would identify customer needs based on their descriptions.
✨Emphasise Customer Service Skills
This role requires excellent customer service abilities. Be ready to share examples from your past experiences where you successfully resolved customer issues or provided exceptional support. Highlight your communication skills and ability to build rapport over the phone.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to simulate customer interactions. Practice handling various scenarios, such as dealing with difficult customers or upselling products. This will showcase your problem-solving skills and adaptability.
✨Research the Company
Familiarise yourself with the company’s products and services, especially those related to the Parts Department. Understanding their offerings will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
