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- Tasks: Lead a team to ensure seamless platform support and incident resolution.
- Company: OCU is a leading infrastructure engineering firm in utilities and energy markets.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Join us at a pivotal moment, driving service excellence and client satisfaction.
- Qualifications: 5+ years in IT management, with expertise in service management and platform support.
- Other info: Be part of a mission to innovate and deliver sustainability in energy transition.
The predicted salary is between 43200 - 72000 £ per year.
An exciting new opportunity has been created at OCU, we are on the hunt for an experienced Platform Support Manager to be based in Stockport or Preston. The Platform Support Manager is an essential investment in stability, scalability, and service excellence as the company grows. This is a pivotal leadership role at a transformative moment in the company's growth. With increasing contracts, clients, and platform usage, the demand for robust support is rising. This role ensures seamless incident resolution, platform resilience, and operational efficiency, directly reducing downtime risks and enhancing user experience.
Duties and Responsibilities
- Managing a small team, you will drive continuous improvement, compliance and technology partner collaboration, minimizing reliance on costly external support.
- This is a cost-effective leadership role, enabling business continuity, client satisfaction, and future-proofed IT operations essential for scaling with confidence in a £1bn+ enterprise.
- Ensures Stability & Scalability: As OCU grows, this role safeguards platform performance, incident resolution, and system resilience, minimizing downtime risks while enabling seamless scaling.
- Enhances Service & Client Satisfaction: By leading a high-performing support team, this role ensures faster issue resolution, better onboarding for new contracts, and an improved user experience across all platforms.
- Supports OCU’s Strategic Growth Goals: This role is critical for integrating new acquisitions, managing vendor relationships, and optimizing IT operations, ensuring OCU’s platforms support its £1bn+ business expansion with confidence.
Skills and Experience
- 5+ years of direct line management and leadership experience in an enterprise-scale IT or platform support function.
- Proven expertise in IT service management, incident response, and problem management within a large-scale (£1bn+ revenue) business, ideally within a large-scale technology, workforce management, payroll or platform business.
- Experience managing both bespoke in-house platforms and Enterprise COTS applications (D365), ensuring high availability and performance.
- Strong working knowledge of ITSM tools (e.g., ServiceNow, Jira, Fresh Service) and best practices for incident, problem, and change management.
- Hands-on experience with Azure DevOps or similar tools for issue tracking, release management, and CI/CD pipeline monitoring.
- Experience managing complex escalations, vendor relationships, and third-party support engagements to ensure timely issue resolution.
What We Value
We value our commitment to each other, summed up in our five values: we care about safety, we lead with integrity, we strive to be better every day, we make a positive impact, and we deliver to grow. We are one company united.
Our Aim & Vision at OCU
To be the UK's leading energy transition and utilities contractor. We are committed to leading the way in utilities and energy transition contracting, our mission is to innovate and deliver sustainability. At OCU, our passion for addressing complex challenges brings new standards of growth in our people and capabilities.
Company Information
OCU leads the way in end-to-end infrastructure engineering in the utilities, digital, and energy markets, specialising in safely and efficiently delivering complex client requirements. Our breadth of capabilities and depth of operational capacity, paired with our cutting-edge technology, ensure that we are not just part of the market; we are leading it. Working directly with many of the country’s leading power, energy transition, water, telecoms and digital clients, we are looking for the very best talent to join our growing team.
Platform Support Manager employer: OCU
Contact Detail:
OCU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Support Manager
✨Tip Number 1
Familiarise yourself with the specific IT service management tools mentioned in the job description, such as ServiceNow and Jira. Having hands-on experience or even a basic understanding of these platforms can set you apart during discussions.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in high-pressure environments. Be ready to discuss your approach to driving continuous improvement and enhancing team performance.
✨Tip Number 3
Research OCU's recent projects and their impact on the energy transition and utilities sector. Being knowledgeable about their work will demonstrate your genuine interest in the company and its mission during any conversations.
✨Tip Number 4
Prepare to discuss your experience with incident resolution and problem management. Think of specific instances where you effectively handled escalations or vendor relationships, as this will showcase your ability to manage complex situations.
We think you need these skills to ace Platform Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT service management and platform support. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage teams and improve service delivery.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with OCU's mission and values, particularly your commitment to safety, integrity, and continuous improvement.
Showcase Relevant Skills: Clearly outline your expertise in ITSM tools, incident response, and problem management. Provide examples of how you've successfully managed complex escalations and vendor relationships in previous roles.
Highlight Your Leadership Experience: Since this is a leadership role, detail your experience managing teams. Include specific examples of how you've driven continuous improvement and enhanced client satisfaction in past positions.
How to prepare for a job interview at OCU
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with OCU's five core values. Demonstrating how your personal values align with theirs can show that you're a great cultural fit for the team.
✨Showcase Your Leadership Experience
As a Platform Support Manager, you'll be managing a small team. Be prepared to discuss your previous leadership roles, focusing on how you've driven continuous improvement and managed teams effectively in high-pressure environments.
✨Prepare for Technical Questions
Given the technical nature of this role, brush up on your knowledge of IT service management, incident response, and problem management. Be ready to discuss specific tools like ServiceNow or Azure DevOps and how you've used them in past roles.
✨Highlight Your Problem-Solving Skills
This position requires managing complex escalations and vendor relationships. Prepare examples of how you've successfully resolved issues in the past, particularly in high-stakes situations, to demonstrate your capability in this area.
