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For Companies At a Glance
- Tasks: Provide technical support and product recommendations to customers across Europe.
- Company: Join Edmund Optics, a leader in optics and photonics shaping innovative technologies.
- Benefits: Enjoy competitive salary, private medical insurance, gym membership, and extensive training opportunities.
- Why this job: Be part of a vibrant team, work on exciting projects, and make a real impact.
- Qualifications: Bachelor's degree in Science or Engineering; fluent in German and English; strong communication skills.
- Other info: Office-based role in York, Mainz, or Lyon; inclusivity is key to our culture.
The predicted salary is between 28800 - 48000 £ per year.
Join the excitement at Edmund Optics®, where we contribute to shaping the future with optics, imaging and photonics and enjoy what we do! As a leading provider of off-the-shelf optical components, we're on a mission to enable innovative technologies across various industries, from high-speed factory automation to cutting-edge DNA sequencing. At Edmund Optics Europe, we're all about building a vibrant community. As part of our team, you'll be surrounded by dynamic, diverse individuals from various backgrounds, all working together to provide excellent technical customer support.
As a key player in our customer support team, you'll be the go-to guru for technical assistance in Europe. From helping customers select the perfect product for their needs to managing accounts and even getting involved in exciting projects like writing articles or designing demos, this role is anything but ordinary.
Essential Functions:- Providing technical assistance and product recommendations
- Handling customer inquiries
- Collaborating with global teams and supporting marketing initiatives
Ready to jump in and make a difference? The requirements listed below are representative of the knowledge, skill, and/or ability required. We're all about inclusivity, so rest assured, reasonable accommodations may be made to enable individuals with diverse abilities to perform the essential functions.
- Bachelor's degree in Science or Engineering, preferably in Optics, Photonics, Physics or Electrical Engineering
- Fluent in German and English
- Proficient with MS Office
- Strong communication and problem-solving skills
Get ready for a thrilling ride with Edmund Optics! Alongside a competitive salary, we offer a range of perks, including:
- Company pension scheme
- Private medical & dental insurance
- Extensive training and development opportunities
- Subsidised gym membership
- Cycle to Work scheme / Jobbike program
- Company events
Plus, you'll be joining a team of passionate, forward-thinking individuals who know how to have fun while getting the job done.
Ready to dive into the world of optics with us? Apply now and let's shape the future together! This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.
Sales Support Engineer (f/m/d) employer: Edmund Optics
Contact Detail:
Edmund Optics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Engineer (f/m/d)
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in optics and photonics. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field, making you a more attractive candidate.
✨Tip Number 2
Brush up on your technical communication skills. As a Sales Support Engineer, you'll need to explain complex concepts clearly to customers. Practising how to convey technical information in an accessible way can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the optics and photonics industry. Attend relevant events or join online forums to connect with others in the field. This can lead to valuable insights and potentially even referrals for the position.
✨Tip Number 4
Prepare for potential technical questions during the interview. Review common issues that customers might face and think about how you would address them. Being ready to showcase your problem-solving skills will impress the hiring team.
We think you need these skills to ace Sales Support Engineer (f/m/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in optics, photonics, or engineering. Emphasise your technical skills and any previous customer support roles, especially those involving product recommendations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for optics and your ability to communicate effectively in both German and English. Mention specific examples of how you've solved problems or provided excellent customer support in the past.
Highlight Technical Skills: In your application, clearly outline your proficiency with MS Office and any other relevant software. If you have experience with technical writing or creating demos, be sure to include that as well.
Show Enthusiasm for the Role: Convey your excitement about joining Edmund Optics and contributing to their mission. Mention any specific projects or initiatives from the company that resonate with you and explain why you want to be part of their team.
How to prepare for a job interview at Edmund Optics
✨Showcase Your Technical Knowledge
As a Sales Support Engineer, you'll need to demonstrate your understanding of optics and photonics. Brush up on key concepts and be prepared to discuss how they apply to the products you'll be supporting.
✨Highlight Your Language Skills
Fluency in German and English is essential for this role. Be ready to showcase your language proficiency during the interview, perhaps by answering some questions in German to impress your interviewers.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical customer inquiries or technical issues during the interview. Practice articulating your thought process and problem-solving approach clearly and confidently.
✨Demonstrate Team Collaboration
This role involves working with global teams. Share examples from your past experiences where you successfully collaborated with others, highlighting your communication skills and ability to work in diverse environments.
