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- Tasks: Lead a team to deliver impactful health and care services in North East England.
- Company: Join the British Red Cross, a diverse organisation dedicated to helping vulnerable people.
- Benefits: Enjoy 36 days of annual leave, flexible working, and access to discounts and wellbeing support.
- Why this job: Make a real difference while developing your leadership skills in a supportive environment.
- Qualifications: Experience in managing teams and delivering quality services in health or social care is essential.
- Other info: Full UK driving licence and access to a vehicle required; early applications encouraged.
The predicted salary is between 23500 - 32000 £ per year.
Location: Croft House, Newcastle, NE4 8SR with travel around the area
Salary: £28,507 per annum
Hours: 35 per week (typically working Monday to Friday)
Contract: Permanent
Driving: Full UK Driving Licence (held for a minimum of 2 years) and access to a vehicle (business mileage paid)
Are you keen to lead an amazing team and the delivery of services which really make a difference to the lives of vulnerable people across North East England? We have a fantastic opportunity for an organised and motivated individual to join us as a Health & Care Service Manager.
A day in the life of our Health & Care Service Manager will involve:
- Ensuring services are developed and implemented within the framework of national guidelines and to national expectations but flexed to meet local needs.
- Ensuring the area is working within targets & national plans; service standards are achieved and maintained.
- Working closely with the Business and Partnership Development Manager and Health Operations Managers to develop and maintain service contracts.
- Quality and performance management.
- Line management of staff.
To be a successful Health & Care Service Manager you'll need:
- Experience of managing staff, volunteers, services and projects
- Experience of working in a health or social care setting or voluntary organisation and delivering high quality services to people in need
- Excellent leadership and people management skills
- Comfortable working in a pressured and busy environment
- Organisational skills - planning, managing and monitoring own and others workload
- IT literate. Experience of using Outlook, word processing, presentation and spreadsheet packages
- Ability to prepare, manage and monitor budgets
- Excellent time management skills - ability to respond to and prioritise a range of competing demands
- Full driving license and access to own vehicle
Interested? Closing date for applications is 23.59 on 14th July 2025. Please note that early application is encouraged, as we'll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.
In return for your dedication and expertise, you'll get:
- Holidays: 36 days annual leave (incl. bank holidays) + option to buy 5 extra days (per annum).
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Assistance: Access to mental health and wellbeing assistance.
- Team Working: Champion our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Together, we are the world's emergency responders.
Service Manager - Health and Care employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Health and Care
✨Tip Number 1
Familiarise yourself with the latest national guidelines and expectations in health and care services. This knowledge will not only help you understand the role better but also demonstrate your commitment to delivering high-quality services during any discussions or interviews.
✨Tip Number 2
Network with professionals in the health and social care sector, especially those who have experience in management roles. Attend local events or join online forums to connect with others, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Showcase your leadership skills by volunteering for projects or initiatives that require team management. This hands-on experience will not only enhance your CV but also provide you with real-life examples to discuss during interviews.
✨Tip Number 4
Prepare for potential interview questions by reflecting on your past experiences in managing staff and services. Think of specific challenges you've faced and how you overcame them, as this will help you articulate your problem-solving abilities effectively.
We think you need these skills to ace Service Manager - Health and Care
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Health & Care Service Manager position. Tailor your application to highlight relevant experience in managing staff and delivering high-quality services.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in health or social care settings. Provide specific examples of how you've successfully managed teams, projects, or services that align with the role's expectations.
Showcase Leadership Skills: Demonstrate your leadership and people management skills in your application. Use concrete examples to illustrate how you've motivated teams, handled challenges, and achieved targets in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at British Red Cross
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivating staff and resolving conflicts.
✨Understand the Health and Care Sector
Familiarise yourself with current trends and challenges in the health and care sector. Be ready to discuss how you can adapt services to meet local needs while adhering to national guidelines.
✨Highlight Your Organisational Skills
This role requires excellent organisational skills. Prepare to discuss specific instances where you've effectively planned and managed workloads, ensuring that targets and service standards were met.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would address them, particularly in a pressured environment.
