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- Tasks: Assist customers with applications for financial support via phone, email, and online.
- Company: Join NEC Software Solutions, a global tech leader making a real impact in public services.
- Benefits: Enjoy private medical cover, 25 days holiday, and access to LinkedIn Learning courses.
- Why this job: Be part of a team that helps people in financial hardship and supports vital public services.
- Qualifications: No specific qualifications required; just a passion for helping others and good communication skills.
- Other info: We welcome applications from all communities and offer an inclusive recruitment process.
The predicted salary is between 24000 - 36000 £ per year.
Location: Wrexham, UK
Full time/Part Time up to 37.5 hours a week
Service details: NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government. The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship. Our core function is to verify and resolve grant applications against set criteria. We help customers over the phone, online and by email.
The Role:
- Support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications.
- Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.
- Process emergency payments and individual assistance grant applications.
- Manage and process data in a fast-paced office environment.
- Accurate data recording.
- Liaise with applicants to process information into the DAF solution.
- Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
- Understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.
- Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
- Work as part of the team in achieving targets set by the Service Manager.
- Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.
- Respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
- Act as a key deliverer of the DAF contract.
Additional Information:
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects.
OTHER INFORMATION:
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, financial probity checks, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
Customer Service Advisor employer: NEC Software Solutions
Contact Detail:
NEC Software Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the Discretionary Assistance Fund (DAF) and its criteria. Understanding the specifics of what the fund offers and the eligibility requirements will help you engage confidently during interviews and demonstrate your commitment to helping those in financial hardship.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Customer Service Advisor, you'll be the first point of contact for applicants, so being able to convey information clearly and empathetically is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research NEC Software Solutions and their impact on public services. Knowing about the company's mission and values will not only prepare you for potential interview questions but also allow you to express why you want to be part of their team in making a difference.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to handle data accurately and manage customer inquiries effectively. Being able to discuss specific situations where you've excelled in similar roles will set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Service Advisor. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, data management skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle fast-paced environments.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job that excite you and how your background makes you a great fit. Be sure to address how you can contribute to the DAF team's goals.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves accurate data recording.
How to prepare for a job interview at NEC Software Solutions
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the Discretionary Assistance Fund (DAF) and how it operates, as this will show your genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle difficult customers or manage multiple inquiries. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, effective communication is key. During the interview, demonstrate your ability to communicate clearly and professionally, both verbally and in writing. This will highlight your suitability for the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the company culture, team dynamics, or specific challenges faced by the DAF team. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
