e-Commerce Manager in Orpington

Do you have an interest in supporting a successful non-profit retail operation through your skills in eCommerce, process development, and working with people? If this sounds like you, come and join the trading team at St Christophers where you will be leading the rollout of eCommerce strategy. You will be empowering store staff over 24 sites to list carefully selected items and grow online sales.

You will be taking on responsibility for developing out the eCommerce function for a well-established retail operation. You will reinvent or revitalise existing processes to create an environment where each of the 24 stores is willing and able to list their products for sale online. The work will involve an excellent understanding of behind the scenes operations of eCommerce as well as strong knowledge around product selection and process efficiency. The role will then include personally handling key listings while also upskilling and empowering staff to do the same.

You will be confident and influential and able to communicate well with a broad range of staff. You will be able to explain your own deep knowledge in an accessible way that allows others to put into practice your expert understanding of eCommerce. You will have good knowledge of the back office data, reporting, and admin surrounding an eCommerce operation and be able to work to KPIs and sales targets. The role will include travel across the South East of London as you visit the multiple different stores.

Who are we Looking For?

• You will have excellent demonstrable experience in eCommerce operations with a proven track record for producing sales.
• eCommerce experience in the non-profit sector is desirable.
• You will have experience growing an operation from the front.
• You will have fantastic knowledge surrounding product selection, knowing exactly what will achieve the greatest price uplift being sold online.
• You will have a background in training and developing others with your knowledge.
• You will have high level administrative and organisational skills with the ability to write excellent professional communication.
• You will be confident, assertive, and influential.
• You will be target driven and pro-active with the ability to self-manage based on targets and KPIs.
• You will be able to travel across South East London.

We are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you, as we often say, we're more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home. Being part of the retail and trading arm of the Hospice means raising vital funds to support this mission.

Please click on the Apply Now button below in order to register and apply for this vacancy.

Closing Date: 9th July 2025. In the event we receive a high amount of applications, we reserve the right to close the job earlier than the initial closing date.