Business Development Manager - CCaaS

Business Development Manager – Contact Centre Solutions £50,000 – £60,000 base + double OTE – up to £120,000 package About the Role We are seeking a results-driven Business Development Manager to spearhead new business sales within the contact centre technology and services space. You’ll be responsible for identifying, engaging, and converting new clients while offering a comprehensive portfolio of cloud-based customer engagement, Microsoft Teams voice, and AI-driven contact centre solutions. This is an exciting opportunity to join a forward-thinking technology provider offering integrated solutions across contact centre, cloud communications and managed services. You’ll play a critical role in scaling sales through lead generation, relationship building, and strategic outreach.   Key Responsibilities Drive new business acquisition in the contact centre and customer experience space Identify, qualify, and engage prospective clients across mid-market and enterprise segments Sell a range of CCaaS and AI-enhanced collaboration solutions Generate and manage a pipeline of qualified opportunities Conduct client meetings, demos, and solution presentations (remote and in-person) Collaborate with technical pre-sales and service delivery teams to ensure seamless onboarding Track activity, forecast accurately, and report regularly on sales performance Stay up to date with contact centre industry trends, competitor offerings, and buyer behavior  What We’re Looking For Experience in new business sales within IT, UC, or contact centre industries Proven success selling customer engagement, voice, or collaboration platforms (e.g., Microsoft Teams, CCaaS, VoIP) Experience selling professional or managed services Comfortable cold calling, prospecting, and opening new conversations Consultative approach with strong communication and presentation skills Resilient, self-motivated, and target-driven Familiarity with Microsoft ecosystem and modern CX technologies is a plus Ability to manage complex sales cycles with multiple stakeholders  Why Join Us Work in a high-growth, innovative environment Sell award-winning, in-demand solutions backed by expert service teams Remote working