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- Tasks: Lead new business sales in contact centre technology and services.
- Company: Join a forward-thinking tech provider in cloud communications and managed services.
- Benefits: Enjoy remote work options and a competitive package with double OTE.
- Why this job: Be part of a high-growth environment selling award-winning solutions.
- Qualifications: Experience in IT sales, especially in customer engagement and collaboration platforms.
- Other info: Opportunity to work with cutting-edge AI-driven contact centre solutions.
The predicted salary is between 40000 - 60000 £ per year.
We are seeking a results-driven Business Development Manager to spearhead new business sales within the contact centre technology and services space. You will be responsible for identifying, engaging, and converting new clients while offering a comprehensive portfolio of cloud-based customer engagement, Microsoft Teams voice, and AI-driven contact centre solutions.
This is an exciting opportunity to join a forward-thinking technology provider offering integrated solutions across contact centre, cloud communications and managed services. You will play a critical role in scaling sales through lead generation, relationship building, and strategic outreach.
Key Responsibilities- Drive new business acquisition in the contact centre and customer experience space
- Identify, qualify, and engage prospective clients across mid-market and enterprise segments
- Sell a range of CCaaS and AI-enhanced collaboration solutions
- Generate and manage a pipeline of qualified opportunities
- Conduct client meetings, demos, and solution presentations (remote and in-person)
- Collaborate with technical pre-sales and service delivery teams to ensure seamless onboarding
- Track activity, forecast accurately, and report regularly on sales performance
- Stay up to date with contact centre industry trends, competitor offerings, and buyer behaviour
- Experience in new business sales within IT, UC, or contact centre industries
- Proven success selling customer engagement, voice, or collaboration platforms (e.g., Microsoft Teams, CCaaS, VoIP)
- Experience selling professional or managed services
- Comfortable cold calling, prospecting, and opening new conversations
- Consultative approach with strong communication and presentation skills
- Resilient, self-motivated, and target-driven
- Familiarity with Microsoft ecosystem and modern CX technologies is a plus
- Ability to manage complex sales cycles with multiple stakeholders
- Work in a high-growth, innovative environment
- Sell award-winning, in-demand solutions backed by expert service teams
- Remote working
Business Development Manager - CCaaS employer: MS Talent Ltd
Contact Detail:
MS Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Manager - CCaaS
✨Tip Number 1
Familiarise yourself with the latest trends in contact centre technology and customer engagement solutions. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the industry.
✨Tip Number 2
Network with professionals in the CCaaS and contact centre space. Attend industry events or webinars to connect with potential colleagues and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss your previous successes in new business sales, particularly in IT or UC sectors. Be ready to share specific examples of how you've driven sales and built relationships with clients.
✨Tip Number 4
Showcase your understanding of the Microsoft ecosystem and modern CX technologies. Highlight any relevant experience you have with these tools, as they are crucial for the role and will set you apart from other candidates.
We think you need these skills to ace Business Development Manager - CCaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business development, particularly within the IT or contact centre industries. Use specific examples of past successes in sales and client engagement to demonstrate your capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the CCaaS market and your passion for technology solutions. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with Microsoft Teams and AI-driven solutions.
Highlight Key Achievements: In your application, emphasise quantifiable achievements such as sales targets met or exceeded, successful client acquisitions, and any awards or recognition received in previous roles. This will help you stand out as a results-driven candidate.
Showcase Industry Knowledge: Demonstrate your familiarity with current trends in the contact centre and customer experience space. Mention any relevant certifications or training you've completed, and express your enthusiasm for staying updated on industry developments.
How to prepare for a job interview at MS Talent Ltd
✨Know Your Products Inside Out
Make sure you have a deep understanding of the CCaaS and AI-driven solutions offered by the company. Be prepared to discuss how these products can benefit potential clients and differentiate from competitors.
✨Demonstrate Your Sales Success
Come equipped with specific examples of your past sales achievements, particularly in the IT or contact centre industries. Highlight your experience in generating leads and closing deals to showcase your capability.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice your pitch and be ready to demonstrate your consultative selling approach, as this will be crucial in assessing your fit for the role.
✨Stay Updated on Industry Trends
Research current trends in the contact centre and customer experience space. Being knowledgeable about industry developments will show your passion and commitment to staying ahead in the field.
