Complaints Handler

Kenneth Brian Associates are working with a prestigious employer based in Epsom, who are seeking an experienced Complaints Handler to join their team. Specific responsibilities of the role will include: Handling customer complaints in a timely manner in line with FCA regulations Ensuring satisfactory customer outcomes Communicating effectively with customers ensuring they are kept informed throughout the complaint process Following the process through to resolution Ensuring compliance with regulatory requirements relating to complaint handling Keeping accurate customer contact records To be considered for this role, you will need: Previous complaints handling experience, within a Motor Finance environment Exceptional communication skills, both written and verbal Ability to use judgement to make sound decisions Proactive, able to work effectively under pressure and use initiative Time management and prioritisation skills Due to company location, you will need your own transport. The company offer a competitive salary, excellent benefits and hybrid working after a qualifying period. We look forward to receiving your application. TPBN1_UKTJ