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For Companies At a Glance
- Tasks: Design and build high-quality ServiceNow solutions while advising on best practices.
- Company: Join a leading ServiceNow partner in Europe, awarded EMEA Elite Segment Partner of the Year 2022.
- Benefits: Enjoy hybrid work options, professional development opportunities, and a supportive team culture.
- Why this job: Be part of a growing community that values collaboration and innovation in tech solutions.
- Qualifications: 4+ years in ServiceNow roles, strong technical skills, and excellent communication abilities required.
- Other info: Permanent role with 37.5 hours per week; travel to customer sites may be necessary.
The predicted salary is between 48000 - 72000 £ per year.
Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions. We are one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, we have grown a team with strong expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice and well-designed implementations, as well as to solve enterprise-wide process challenges by bringing great user experiences, maximising opportunities for automation and integrating across disparate tools.
We are an established team of Technical Consultants and Technical Architects at all levels and are looking for people who want to grow with us. From Junior Technical Consultants who are new to the ServiceNow eco-system through to developing our Technical Architects on the Certified Master Architect and Certified Technical Architect programmes, we have lots of opportunity for our people to develop in technical skills and client-facing experience. If you want to contribute to a community that is always growing, then Computacenter's ServiceNow Centre of Excellence may be for you.
What you'll do:
- Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice.
- Delivering high quality ServiceNow implementations based on business process requirements.
- Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications.
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
- Keep up to date with current and future market developments, technologies, product and strategies.
- Ensuring adherence to our coding and design standards, and providing technical hand-over documentation.
- Increasing application operating efficiency and adapting to new requirements, as necessary.
- Assisting with system testing and UAT.
- Escalate issues in line with company processes to ensure customer demands are met.
- Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer.
- Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements.
- Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment.
- You will need to work collaboratively across all SN CoE teams.
Depending on your experience you will also:
- Provide technical design authority and mentor more junior members of the team.
- Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
- Act as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.
What you'll need:
- A strong desire to help others by sharing knowledge, peer reviewing, and contributing to technical and process standards.
- Over 4 years of experience in similar roles within the ServiceNow ecosystem.
- Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools.
- Proficient in Web Technologies (e.g., JavaScript, SOAP/REST web services, XML & JSON).
- An open and friendly personality with strong customer-facing skills in both a virtual and face to face setting (including the ability to deliver presentations/feedback).
- Ability to provide technical leadership and support to the Centre of Excellence.
- Experience with Software Development Lifecycle in Agile and Waterfall projects.
- Self-managing and capable of working independently or as part of a team.
- Skilled in managing customer expectations.
- Ability to contribute to technical solution designs and provide input into bid, project, and technical documents.
- Effective active listening skills and the ability to understand the priorities and concerns of others.
Additional information:
- Country: UK
- Location: Hybrid
- Travel to customer sites as required
- Hours: 37.5
- Role Type: Permanent
Senior Technical Consultant employer: COMPUTACENTER (UK) LIMITED
Contact Detail:
COMPUTACENTER (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Consultant
✨Tip Number 1
Familiarise yourself with the ServiceNow platform and its various applications. Understanding the nuances of the Now Platform will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific technical challenges you've faced in previous roles. Being able to articulate how you approached and solved these issues will showcase your problem-solving skills and technical expertise.
✨Tip Number 4
Stay updated on the latest trends and developments in the ServiceNow ecosystem. Showing that you're proactive about learning and adapting to new technologies can set you apart from other candidates.
We think you need these skills to ace Senior Technical Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the ServiceNow ecosystem. Focus on your technical skills, particularly in areas like JavaScript, SOAP/REST web services, and your understanding of the Now Platform.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your desire to contribute to a growing community. Mention specific examples of how you've successfully implemented ServiceNow solutions or led projects in the past.
Showcase Your Communication Skills: Since effective communication is key for this role, provide examples in your application that demonstrate your ability to convey complex technical information clearly, both in writing and verbally.
Highlight Leadership Experience: If you have experience mentoring junior team members or leading projects, be sure to include this in your application. This will show your potential to provide technical leadership within the team.
How to prepare for a job interview at COMPUTACENTER (UK) LIMITED
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with the ServiceNow platform in detail. Highlight specific projects where you've implemented solutions, focusing on the challenges faced and how you overcame them. This will demonstrate your depth of knowledge and problem-solving skills.
✨Communicate Clearly and Effectively
Since the role requires strong communication skills, practice articulating complex technical concepts in a way that is easy to understand. Use examples from your past experiences to illustrate your points, ensuring you can convey your ideas clearly to both technical and non-technical stakeholders.
✨Demonstrate Team Collaboration
Emphasise your ability to work collaboratively within a team. Share examples of how you've successfully collaborated with colleagues or clients to achieve project goals. This will show that you are a team player who values collective success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making process. Think about past situations where you had to navigate complex customer requirements or technical challenges, and be ready to explain your approach and the outcomes.
