Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage a customer care team, ensuring top-notch homeowner experiences.
- Company: Join a well-established housebuilder focused on long-term leadership and growth.
- Benefits: Enjoy a supportive environment with opportunities for career progression and personal development.
- Why this job: Make a real impact, build a strong team culture, and shape the future of customer care.
- Qualifications: Ideal for experienced customer care leaders from housebuilding or related sectors.
- Other info: This role offers a clear path to senior strategic leadership.
The predicted salary is between 43200 - 72000 £ per year.
We’re working with a well-established housebuilder that’s looking for a confident and capable leader to take charge of its customer care function. This is more than a reactive role - it’s about developing and managing a growing team, embedding performance standards, and maintaining a service-first culture across the customer journey. You’ll be working closely with senior leadership to ensure that KPIs are met and the department runs smoothly, with clear succession planning in place for the right person to take on more responsibility in future.
What You’ll Be Doing:
- Leading and managing the day-to-day operations of the customer care team
- Driving performance against KPIs while ensuring the homeowner experience is prioritised
- Developing processes, people, and communication standards across the department
- Acting as the operational lead, with strategic support and guidance from senior leadership
- Helping shape the future of the department and its long-term direction
Why This Role?
This is a leadership role with teeth - a chance to make your mark, build a team with the right culture, and progress into a broader role over time. You’ll be trusted to get on with it, supported to grow, and valued for the impact you bring.
Who This Suits:
- Experienced customer care or operations leads from housebuilding or related sectors
- People-focused managers who lead with empathy and hold high standards
- Ambitious professionals looking for a clear route into senior strategic leadership
If you’re ready to step into a business where your impact is visible and your voice matters - we’d love to speak with you.
Senior Customer Care Co-Ordinator employer: 4tify.
Contact Detail:
4tify. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Care Co-Ordinator
✨Tip Number 1
Familiarise yourself with the latest trends in customer care within the housebuilding sector. Understanding the unique challenges and expectations of homeowners can help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the residential development industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and improved customer experiences in previous roles. Highlighting measurable outcomes will showcase your ability to drive performance against KPIs.
✨Tip Number 4
Research our company culture and values at StudySmarter. Being able to articulate how your leadership style aligns with our mission will make a strong impression during your discussions with us.
We think you need these skills to ace Senior Customer Care Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care and leadership roles. Use specific examples that demonstrate your ability to manage teams, drive performance against KPIs, and enhance the homeowner experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer care and your vision for leading a team. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly in developing processes and maintaining a service-first culture.
Highlight Leadership Skills: Emphasise your people-focused management style and provide examples of how you've led teams with empathy and high standards. This is crucial for a role that requires building a strong team culture.
Showcase Ambition and Vision: Convey your ambition and desire for growth within the company. Discuss your long-term career goals and how they align with the company's direction, demonstrating that you are ready to take on more responsibility in the future.
How to prepare for a job interview at 4tify.
✨Showcase Your Leadership Skills
As a Senior Customer Care Co-Ordinator, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to drive performance and maintain high standards.
✨Understand the Company Culture
Research the company's values and culture before the interview. This role is about embedding a service-first culture, so be ready to explain how you would contribute to this environment. Share your thoughts on how to foster a positive team atmosphere and enhance the homeowner experience.
✨Prepare for KPI Discussions
Since driving performance against KPIs is a key part of the role, come prepared with examples of how you've previously met or exceeded KPIs in your past positions. Discuss the strategies you used to achieve these results and how you plan to implement similar approaches in this new role.
✨Demonstrate Your Strategic Thinking
This position involves shaping the future direction of the customer care department. Be ready to share your vision for the role and how you would approach developing processes and communication standards. Think about long-term goals and how you can align them with the company's objectives.
