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For Companies At a Glance
- Tasks: Provide top-notch IT support for hardware, software, and systems in a dynamic office environment.
- Company: Join a vibrant team in Notting Hill, dedicated to innovative tech solutions and user satisfaction.
- Benefits: Enjoy a competitive salary, flexible work arrangements, and opportunities for travel to Paris.
- Why this job: Be part of a collaborative culture that values problem-solving and continuous learning in tech.
- Qualifications: 2+ years in IT support, strong Microsoft 365 skills, and a knack for troubleshooting across platforms.
- Other info: Opportunity to contribute to cybersecurity efforts and engage with global teams.
The predicted salary is between 28000 - 36000 £ per year.
This role is 4 days in the office in Notting Hill. Salary is £35k-£40k.
Key Responsibilities
- Provide first- and second-line support to users for hardware, software, and system issues (Windows, macOS, mobile devices, printers).
- Support and administer Microsoft 365 applications and services (Teams, Outlook, SharePoint, OneDrive, etc.).
- Maintain, monitor, and troubleshoot infrastructure components including networks, NAS servers, CCTV, and Wi-Fi systems.
- Ensure adherence to IT policies, security protocols, and data protection regulations.
- Review and contribute to cybersecurity reports, training completion tracking, and incident response documentation.
- Set up, manage, and maintain user accounts, hardware, and software across offices and remote environments.
- Collaborate with external vendors for service and support as required.
- Prepare documentation, guides, and procedures for internal IT processes.
- Provide support and occasional onsite assistance in the Paris office.
- Participate in onboarding and offboarding processes for employees across global offices.
Required Skills and Experience
- Proven experience in IT support and infrastructure management.
- Minimum of 2 years in an IT Support role.
- Strong knowledge of Microsoft 365 (O365), including administration and troubleshooting.
- Good understanding of networking concepts (LAN/WAN, VPN, DNS, DHCP, firewalls).
- Experience with both macOS and Windows environments.
- Exposure to cybersecurity practices and tools.
- Experience using Power BI for reporting and dashboards.
- High degree of autonomy and problem-solving capability.
- Excellent communication skills and ability to support users at all levels.
- Strong organizational skills and the ability to manage competing priorities.
- Willingness to travel occasionally within Europe (e.g., to the Paris office).
Desirable / Bonus Skills
- Experience working in a multi-office or global organization.
- Familiarity with ticketing systems and remote monitoring/management tools (RMMs).
- Knowledge of collaboration tools such as Zoom, Slack, Miro.
- Scripting or automation knowledge (e.g., PowerShell, Bash) is a plus.
Information Technology Support Specialist employer: Live Digital - SaaS Recruitment Agency
Contact Detail:
Live Digital - SaaS Recruitment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Familiarise yourself with Microsoft 365 applications, especially Teams, Outlook, and SharePoint. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your networking knowledge, particularly LAN/WAN, VPN, and firewalls. Be prepared to discuss real-life scenarios where you've successfully troubleshot network issues, as this will highlight your practical experience.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've handled IT support challenges in the past. This could involve detailing a specific incident where you resolved a complex issue for a user or improved a process.
✨Tip Number 4
If you have experience with ticketing systems or remote monitoring tools, be sure to mention it. Highlighting your familiarity with these systems can set you apart from other candidates and demonstrate your readiness for the role.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and infrastructure management. Emphasise your knowledge of Microsoft 365, networking concepts, and any experience with macOS and Windows environments.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the role. Mention specific experiences that demonstrate your problem-solving skills and ability to support users at all levels. Show enthusiasm for the company and the position.
Highlight Relevant Skills: Clearly list your technical skills related to the job description, such as experience with Power BI, cybersecurity practices, and familiarity with ticketing systems. This will help your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Live Digital - SaaS Recruitment Agency
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 and other relevant technologies. Highlight specific instances where you've successfully resolved issues or improved processes, as this will demonstrate your hands-on expertise.
✨Understand Networking Concepts
Brush up on your knowledge of networking concepts such as LAN/WAN, VPN, DNS, and DHCP. Be ready to explain how these concepts apply to the role and provide examples of how you've dealt with network-related issues in the past.
✨Communicate Clearly
Since you'll be supporting users at all levels, practice explaining technical concepts in simple terms. Good communication skills are essential, so think about how you can convey complex information clearly and effectively during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you had to troubleshoot a difficult issue or manage competing priorities, and be ready to share those stories in detail.
