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- Tasks: Support contract operations by analysing data and driving business improvements.
- Company: Join Network Plus, a leading provider of essential utility services in the UK.
- Benefits: Enjoy a competitive salary, full benefits package, and a diverse workplace.
- Why this job: Make a real impact by improving performance and collaborating with various teams.
- Qualifications: Strong communication skills and IT literacy are essential; knowledge of DNO activities is a plus.
- Other info: We celebrate diversity and welcome applications from all backgrounds, including ex-Armed Forces personnel.
The predicted salary is between 36000 - 60000 £ per year.
As a Contract Support Manager, you will work with the contract helping to ensure that we are running at our operational optimum. Working with the back office and operations team, you will extract and translate data from a variety of sources; enabling and supporting the team to make informed decisions to guide business improvement and efficiency. This role will enable data driven decisions, supporting us to reach our performance obligations on the contract.
Key Responsibilities
- Identify trends within our performance and lead small projects to tackle and resolve issues
- Work side by side with our operations manager to ensure our back office team are planning work as efficiently as possible for the operational teams to enable increased productivity
- Build a close relationship with the client to help drive forward their targets and improve customer performance
- Be flexible due to adhoc requests which come in daily from different departments
- Regularly monitor business performance; interpreting this data into visually engaging management reports
- Attend weekly performance meetings, supporting the Operations team with the communication and visualisation of performance data
- Develop and promote good data governance and analytical rigour; presenting conclusions to a range of stakeholders
- Produce and present statistical information clearly and concisely against a range of Key Performance Indicators
- Ensure the accurate submission of complete performance reports
Experience and Qualifications
- Knowledge of DNO activities, tree cutting an advantage
- Excellent communication skills, with the skill of conveying complex data visually and concisely to a range of stakeholders
- IT literate – Excel/Teams/Word/Outlook
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
About Network Plus: Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Contract Support Manager employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. Understanding these metrics will help you demonstrate your ability to monitor and interpret business performance effectively during interviews.
✨Tip Number 2
Build a strong understanding of data visualisation tools and techniques. Being able to present complex data in an engaging way is crucial for this role, so showcasing your skills in this area can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the utilities sector, especially those who have experience in contract management or operational efficiency. This can provide you with valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare to discuss specific examples of how you've identified trends and led projects in previous roles. Being able to articulate your experience in driving business improvement will resonate well with the hiring team.
We think you need these skills to ace Contract Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Contract Support Manager. Emphasise your ability to analyse data, manage projects, and communicate effectively with stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully identified trends, improved performance, or managed projects in previous roles.
Highlight Technical Skills: Since the role requires IT literacy, particularly in Excel, Teams, Word, and Outlook, ensure you mention your proficiency in these tools. Provide examples of how you've used them to support data-driven decisions.
Showcase Communication Skills: Given the importance of conveying complex data clearly, include examples in your application where you've successfully communicated insights to various stakeholders. This could be through reports, presentations, or meetings.
How to prepare for a job interview at Network Plus
✨Understand the Role
Make sure you have a clear understanding of the Contract Support Manager role. Familiarise yourself with the key responsibilities, especially around data analysis and performance monitoring. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively conveyed complex data to various stakeholders in the past. Be ready to discuss how you can build relationships with clients and support operational teams.
✨Prepare for Data-Driven Questions
Expect questions that assess your ability to interpret and present data. Brush up on your analytical skills and be prepared to discuss how you've used data to drive business improvements in previous roles. Consider bringing a sample report or visualisation to showcase your skills.
✨Demonstrate Flexibility
The job requires flexibility due to ad-hoc requests from different departments. Think of examples where you've successfully adapted to changing priorities or handled unexpected challenges. This will show your potential employer that you're ready for the dynamic nature of the role.
