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- Tasks: Support residents, ensure security, and monitor CCTV during night shifts.
- Company: Join Portsmouth City Council, serving the vibrant community of Gosport.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive team environment.
- Why this job: Make a real difference in people's lives while working in a dynamic and rewarding role.
- Qualifications: Strong communication skills, IT proficiency, and a positive attitude are essential.
- Other info: Must hold a current DBS certificate and have a driving licence.
The predicted salary is between 21500 - 24000 £ per year.
Address: Gosport Town Hall, PO12 1EB
Start Date: ASAP
Hours Per Week: 37.00
Start Time: 16:45
End Time: 09:15
Pay Rate: £25,584 - £27,269
Job Ref: 5261873
Locations:
- Agnew House Family Centre, St Vincent Road, Gosport (56 rooms)
- Barclay House, Trinity Green, Gosport (28 rooms)
- Bury Road, Gosport (6 rooms) - from summer 2025
Working a shift on a rota covering the following days & hours:
- Monday to Sunday 4.45pm to Midnight - Barclay House
- Monday to Sunday 4.45pm to Midnight - Bury Road - from summer 2025
- Monday to Friday 4.45pm to 9.15am - Agnew House Family Centre and All weekend
Who are we looking for?
We are looking for someone who is looking for a challenging and rewarding role where you are able to support people every day and provide a safe environment. You would be working as part of a night team to provide informal support to residents and ensuring the security of the buildings by controlling access and monitoring CCTV. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations. You will be a strong communicator and confident as you will work on your own with residents.
What is the role?
- Provide informal support to residents and be a listening ear
- Safeguard the security of the hostels by controlling access into the buildings.
- Monitor the service that is covered by CCTV and respond to any incidents that may arise and report all breaches
- Manage residents and visitors coming into and remaining in the building and any associated safety issues. Ensure visitors leave at the end of the visiting time.
- Deal with any incidents that may arise and contact external services when necessary.
- Respond to incoming calls from residents / visitors / professional agencies.
- Carry out regular visual checks / fire checks on the interior and exterior of the buildings and respond/report appropriately and note defects and your actions during the handover with day staff.
- Respond to health & safety / fire alarm emergencies
- Ensure communal areas are clean and tidy and hazard free and respond appropriately.
- Provide detailed handovers to day staff
- Provide first aid assistance - full training provided
- Perform any other checks or tasks as directed by staff.
- Support your colleagues
Who is the person?
- Is confident working on their own
- Is confident and who is a strong verbal and written communicator and can use knowledge gained to fully understand customers circumstances.
- Has an understanding of homelessness issues
- Has a positive attitude towards your work
- Have a personable manner and be able to handle difficult and emotional situations
- Has a passion for working in a customer facing role
- Has clear verbal and written English
- Has a good level of IT skills including the use of Microsoft Office applications
- Is proactive & highly motivated with the ability to work in silo and as a team, act quickly, accurately and consistently when under pressure
- Has good interpersonal and team working skills and has experience of working in a front line service
- Is a creative thinker, able to suggest innovate solutions to problems
- Is committed to equal opportunities
- Has working experience of General Data Protection Regulations.
Special Conditions:
- The post holder will be required to hold a current basic DBS certificate.
- You will be required to work at all hostels covering shifts within the team due to absences & at short notice
- You will need a driving licence and access to a vehicle
- You will be required to work bank and statutory holidays.
Hostel Night And Weekend Staff (Facilities and Environmental Services) employer: i-Jobs
Contact Detail:
i-Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel Night And Weekend Staff (Facilities and Environmental Services)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Hostel Night and Weekend Staff role. Understanding the day-to-day tasks, such as monitoring CCTV and providing informal support to residents, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience you have in customer-facing roles or working in environments that require strong communication skills. Be prepared to share examples of how you've handled difficult situations or provided support to others.
✨Tip Number 3
Research homelessness issues and the challenges faced by residents in temporary accommodation. Showing that you understand these issues can set you apart and demonstrate your commitment to the role.
✨Tip Number 4
Prepare questions for your interview that show your interest in the role and the organisation. Asking about team dynamics or how success is measured in this position can reflect your proactive attitude and eagerness to contribute.
We think you need these skills to ace Hostel Night And Weekend Staff (Facilities and Environmental Services)
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that align with the role of Hostel Night and Weekend Staff. Emphasise your communication skills, ability to handle difficult situations, and any previous experience in customer-facing roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for supporting residents and your understanding of homelessness issues. Mention specific examples from your past experiences that demonstrate your calm and personable manner.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with Microsoft Office, as well as your ability to work independently and as part of a team. These are crucial for the role and should be prominently featured.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this position.
How to prepare for a job interview at i-Jobs
✨Show Your Understanding of the Role
Make sure to demonstrate your understanding of the responsibilities involved in the Hostel Night and Weekend Staff position. Discuss how your skills align with providing informal support to residents and ensuring their safety.
✨Highlight Your Communication Skills
Since strong verbal and written communication is crucial for this role, prepare examples of how you've effectively communicated in previous jobs. Be ready to discuss how you would handle difficult situations with residents.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to think on your feet or come up with innovative solutions to problems. This will show that you can handle the challenges that may arise during your shifts.
✨Express Your Passion for Customer Service
Convey your enthusiasm for working in a customer-facing role. Share experiences that highlight your positive attitude and commitment to supporting others, which is essential for creating a welcoming environment.
