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- Tasks: Lead client strategy, manage operations, and ensure exceptional service across multiple locations.
- Company: Join Compass Group, a leader in culinary and hospitality services.
- Benefits: Enjoy 25 days holiday, bespoke training, enhanced pension, and free meals at work.
- Why this job: Shape business strategies, drive innovation, and develop high-performing teams in a dynamic environment.
- Qualifications: Strong leadership skills, experience managing large teams, and a passion for food and service.
- Other info: Work closely with the Operations Director and collaborate with a talented team.
The predicted salary is between 43200 - 72000 £ per year.
National Account Director – London
Benefits:
- 25 Days holiday plus bank holidays
- Bespoke training and development opportunities
- Enhanced matched Pension, life insurance and Private medical
- Discounts available via Perks at Work
- Access to employee assistance programme
- Free meals whilst at work
- Career development opportunities
The National Account Director is the key partner to the client for strategy, program development, financial management, opening new business, and defining a culture of excellence in the service and experience of the operation. Specifically, this position oversees all culinary, cafe, hospitality, events, vending and guest service operations.
The role will develop and lead the team of Associates and Managers within the contract to ensure exceptional service, consistency and innovation is delivered to our clients both in London and regionally. Manage client and contractual relationship in a commercial manner, ensuring financial targets, compliance and company procedures are adhered to. Shaping the contract’s overall business strategy, developing strategic plans and assessing contract performance along with conducting research and data analysis to inform business decisions are key activities for the NAD.
The National Account Director works alongside the London Account Manager and team to set the standard for all of the operations and systems. This position reports into the Operations Director for National and International Clients and will leverage their strong business knowledge, culinary, hospitality, financial and people management skills to deliver positive results for our clients, customers and Compass group.
Key Responsibilities
People
- To role model timely feedback and challenging underperformance.
- Ensure that the management team continually develop and proactively manage their teams to maintain performance levels and engagement.
- Can recruit, manage and develop a high-performing team.
Finances
- Deliver the profit for Compass through leading the managers in the delivery of their financial and operational targets through weekly and monthly reporting and forecasting.
- Continually review and challenge labour structures and ratios. Work with Executive Chef to ensure food concepts are profitable and fit to the requirements of individual sites.
- Develop the customer strategy and work with relevant parties to ensure the tools are in place to support its delivery.
- Construct forecasts and analytical models.
Business Operations
- Develop plans to materialize strategy and analyse business proposals.
- Assess the contract’s operational and strategic performance.
- Align processes, resources-planning and department goals with overall strategy.
- Provide support and insight into significant organizational changes (e.g. shift in strategic focus).
- Educate senior stakeholders in making effective decisions.
- Monitor and analyse industry trends and market changes.
Who you are:
- Strong influencing, coaching and people development skills.
- Experience of leading and managing large and complex teams over multiple geographical locations to deliver results.
- Is a self-starter. Is excited about food, service and people and has their finger on the pulse of what is current and trending.
- Able to quickly build partnership relationships with key stakeholders.
- Ability to drive change with effective project and stakeholder management skills.
- Experience of working with a client group based in multiple locations.
- Excellent written and verbal communication skills.
- Proactive, pragmatic and commercial approach.
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National Account Director - London employer: Restaurant Associates
Contact Detail:
Restaurant Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Director - London
✨Tip Number 1
Familiarize yourself with the culinary and hospitality trends in London. Being knowledgeable about current food trends and service excellence will help you stand out as a candidate who is genuinely passionate about the industry.
✨Tip Number 2
Network with professionals in the hospitality sector, especially those who have experience in managing large teams. Building relationships with key stakeholders can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your financial acumen by being prepared to discuss how you've successfully managed budgets and delivered profit in previous roles. Highlighting specific examples will show that you can meet the financial targets expected in this position.
✨Tip Number 4
Showcase your leadership skills by sharing experiences where you've developed high-performing teams. Be ready to discuss your coaching methods and how you've handled underperformance to ensure team engagement and success.
We think you need these skills to ace National Account Director - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large teams and financial operations. Emphasize your skills in strategic planning and client relationship management, as these are crucial for the National Account Director role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for food and service. Discuss how your previous experiences align with the responsibilities of the role, particularly in developing teams and driving business results.
Showcase Leadership Skills: Provide specific examples of how you've successfully led teams in complex environments. Highlight your ability to influence and coach others, as well as any experience you have in managing multiple locations.
Research the Company: Familiarize yourself with Compass Group and their operations. Understanding their values and recent developments will help you tailor your application and demonstrate your genuine interest in the position.
How to prepare for a job interview at Restaurant Associates
✨Showcase Your Leadership Skills
As a National Account Director, you'll be leading large teams. Be prepared to discuss your experience in managing and developing high-performing teams, and provide specific examples of how you've successfully influenced and coached others.
✨Demonstrate Financial Acumen
This role requires strong financial management skills. Be ready to talk about your experience with budgeting, forecasting, and delivering profit targets. Highlight any analytical models or financial strategies you've implemented in previous roles.
✨Understand the Business Operations
Familiarize yourself with the company's operational strategies and be prepared to discuss how you would align processes and resources with overall business goals. Show that you can assess performance and make data-driven decisions.
✨Stay Current with Industry Trends
The role emphasizes being in tune with food, service, and hospitality trends. Research current industry developments and be ready to share your insights on how these trends could impact the business and client relationships.
